Claims Officer with Arabic and English (m/f/d)

Do you speak Arabic and English fluently and enjoy helping people navigate complex situations with clarity and care? Allianz Partners in Romania is looking for a Claims Officer to join our team in a hybrid working model, serving Arabic and English speaking customers across insurance claims processes. In this role, you will be the voice of Allianz for customers at some of the most important moments in their lives, handling claims inquiries by phone and email with professionalism, empathy, and accuracy. You will work as part of a collaborative, multilingual team, contributing to continuous service improvement and your own professional development from day one.

What You'll Do

• Handle inbound and outbound calls and emails from customers in Arabic and English, managing each interaction professionally and with a high degree of care
• Correspond with customers in a polite, clear, and empathetic manner, ensuring a consistently high level of satisfaction across every touchpoint
• Provide specific information, guidance, and advice to customers regarding their claims, ensuring accuracy and clarity at all times
• Record and update customer data and case information accurately in the relevant systems and applications
• Process target volumes of customer requests and claims cases efficiently, developing familiarity with standard procedures and workflows
• Escalate complex cases and challenges to the team leader or designated colleagues, contributing actively to improving the overall quality of service delivered by the team
• Contribute to the development and improvement of operational processes, sharing observations and suggestions to drive continuous improvement
• Participate attentively and actively in all training programs offered by the company, building knowledge and skills progressively
• Follow the instructions and guidelines of the team leader and management, operating in line with Allianz Partners' internal standards and compliance requirements

What You'll Bring

• Fluent Arabic (C1 or above) — essential for daily customer communication in Arabic-speaking markets
• Strong English skills (B2 or above), both written and spoken — required for internal collaboration and email correspondence
• A customer-first mindset — empathy, patience, and the ability to communicate clearly and professionally, even in challenging situations
• Strong attention to detail when recording case information and managing customer data in digital systems
• Good organizational skills and the ability to manage a target volume of requests efficiently within a structured team environment
• A collaborative, team-oriented attitude — you share knowledge, support colleagues, and contribute to a positive working culture
• Willingness to learn and grow through structured onboarding and ongoing training — prior claims experience is an advantage but not required
• Comfort working with digital tools and systems; familiarity with CRM platforms or AI-assisted customer service tools is a plus

How We Hire

Allianz Partners does not accept unsolicited CV’s or approaches from agencies. We only work with partners on our approved supplier lists, under contract. Any unsolicited submission will not be considered.

What we offer

Our employees play an integral part in our success as a business.

We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring  that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

106406 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Join us. Let's care for tomorrow.