Data Loading Specialist M/F/X

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ABOUT US:

At Allianz, we are a leading global financial services provider, offering insurance and asset management solutions. Our culture of trust, collaboration, and innovation empowers employees to grow, thrive, and make a meaningful impact in a diverse and inclusive workplace.

POSITION SUMMARY:

The Senior Data Loading Specialist is a key role within the Operations Steering and Transformation division, operating at a global, cross-LOB level. This position is responsible for overseeing and optimizing the end-to-end process of beneficiary data loading into our portfolio management system, ensuring alignment with business objectives and stakeholder requirements (e.g., reporting, coverage checks, and efficient claims/case handling).
As a senior member of the team, this role requires advanced technical expertise, leadership capabilities, and a strategic mindset to drive process improvements, mentor team members, and ensure data integrity and security. The Senior Data Loading Specialist will act as a subject matter expert (SME) and a trusted advisor for internal and external stakeholders.

DUTIES AND RESPONSIBILITIES:

1. Leadership and Oversight of Data Implementations
1.1. Lead and manage the onboarding of business partners (BP) at a global, cross-LOB level, ensuring seamless integration of beneficiary data.
1.2. Drive the customer journey analysis to identify and address all relevant data touchpoints, ensuring alignment with business objectives.
1.3. Facilitate alignment with business partners and internal stakeholders on datasets, upload frequency, and other critical details.
1.4. Oversee the setup and optimization of SFTP connections with business partners, ensuring robust and secure data transfer protocols.
2. Advanced Troubleshooting and Issue Resolution
2.1. Serve as the escalation point for complex data loading issues, providing guidance and solutions to the team.
2.2. Prioritize and manage multiple requests, ensuring timely resolution of issues.
2.3. Conduct root cause analysis for recurring issues and implement preventive measures.
2.4. Communicate outcomes and recommendations to management and stakeholders.
3. Strategic Process Optimization
3.1. Design and implement advanced process optimization strategies to enhance the efficiency, accuracy, and scalability of data loading operations.
3.2. Maintain a holistic understanding of all impacted processes and data touchpoints across all LoBs.
3.3. Ensure compliance with GDPR and other data protection regulations, including data retention policies.
4. Stakeholder Collaboration and Alignment
4.1. Act as a trusted advisor to business partners, internal stakeholders, and cross-functional teams, ensuring alignment with business needs and objectives.
4.2. Collaborate closely with operations, contract implementation teams, claims, underwriting, and digital teams to ensure seamless integration of digital solutions.
5. Agile Project Management
5.1. Lead Agile workflows and project delivery, ensuring timely and high-quality outcomes.
5.2. Mentor team members on Agile methodologies and best practices.

6. Customer-Centric Approach
6.1. Champion customer satisfaction by ensuring accurate and timely data configuration and addressing configuration-related issues effectively.
6.2. Leverage Voice of Customer (VoC) insights to drive improvements and support customer satisfaction targets.
7. Data Integrity and Security
7.1. Ensure the integrity, accuracy, and security of beneficiary data across all systems and processes.
7.2. Implement robust monitoring and logging mechanisms to ensure transparency and traceability of web activities.
8. Continuous Improvement and Innovation
8.1. Identify opportunities to streamline and enhance data loading processes, driving continuous improvement initiatives.
8.2. Stay updated with the latest trends, tools, and best practices in data loading and management.
8.3. Anticipate and adapt to new business structures or processes that impact data loading operations.
9. Team Mentorship and Knowledge Sharing
9.1. Mentor and guide junior team members, fostering a culture of learning and development.
9.2. Share expertise and best practices with the team to enhance overall performance and knowledge.
10. Quality Assurance and Testing
10.1. Lead User Acceptance Testing (UAT) efforts to ensure data quality, system functionality, and alignment with business requirements.
11. Collaboration with IT and Data Governance
11.1. Partner with IT, data governance, and other relevant departments to ensure alignment and support for data loading operations.
11.2. Act as a liaison between technical teams and business stakeholders to bridge gaps and ensure mutual understanding.

12. Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use

QUALIFICATIONS AND SKILLS:

Technical Expertise
• Advanced knowledge of data loading processes, tools, and technologies.
• Strong understanding of data governance, GDPR, and data security best practices.
• Proficiency in setting up and managing SFTP connections and other data transfer protocols.
Leadership and Collaboration
• Proven ability to lead cross-functional teams and manage complex projects.
• Strong stakeholder management skills, with the ability to influence and align diverse groups.
• Experience mentoring and developing team members.
Problem-Solving and Analytical Skills
• Exceptional troubleshooting skills, with the ability to analyze and resolve complex issues.
• Strategic mindset with a focus on continuous improvement and innovation.

Agile Methodology:

• Hands-on experience with Agile workflows and project management.

Soft Skills:

• Excellent communication and interpersonal skills.
• Customer-centric mindset with a focus on delivering value and enhancing user experience.
• Strong organizational skills, with the ability to manage multiple priorities effectively.

ADDITIONAL EXPECTATIONS:

• Act as a thought leader in data loading and management, driving innovation and best practices.
• Represent the team in high-level discussions with senior management and external stakeholders.
• Take ownership of critical initiatives and ensure their successful execution.

How we hire:

To Recruitment Agencies

Allianz recruits through dedicated in-house teams and does not accept unsolicited resumes/CVs, candidate introductions, or outreach from agencies or search firms. We only engage agencies under a prior, written contract and, where applicable, via our Preferred Supplier List (PSL). No fees will be paid for any candidate submitted or introduced without a contract in place, even if that candidate is subsequently hired. Do not contact hiring managers directly. Any breach, including unsolicited submissions, off-PSL contact, or attempts to invoice without an agreement, will result in candidate disqualification, termination of any existing contract, and non-payment of fees.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.

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102011 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance. Our products are embedded seamlessly into our partners’ businesses or sold directly to customers, and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care.