Expert Excellence & Performance (German Speaker) - Specialty Lines
Bucarest, RO, 020339
The role
Allianz Partners have high ambition to develop Specialty Lines wordwide. As part of Global Operations, in Specialty Lines we are responsible for 3 Sub-Lines of Business: Easy Living, MDDR and Automotive Warranty. This role aims at providing timely Operational support to our Platform teams by enabling: Optimal Quality Management mechanisms, monitoring Strategic KPIs such as: VOC, Customer Satisfaction, Complaints and other OPS metrics. Guaranteeing robust procedures to comply with Standards and regulatory needs, enabling capabilities to deliver Excellence, such as: Learning & Development, Quality Assurance while supporting experts in Risks Monitoring and Operations Analytics.
Key responsibilities
Global strategy and local execution
- Compliance with Standards and guidelines
- Quality Management and Assurance
- Learning & Development
- Contributing to other Operations Support activities: Fraud Prevention and Management, Leakage Control, Operations Analytics
Quality Management & Excellence
- Ensure compliance with Standards and Regulatory requirements related to Quality, Claims and Customer Protection
- Ensure timely Complaints Management and Quality Assurance in defined scope
- Foster Specialty Lines LOB-Organization as oneTeam by enabling global mechanisms for Quality Management, tools, reporting, governance in line with an organization of ~1000 employees in Operations
Learning & Development
- Provide robust guidelines and guarantees execution in Learning & Development to align with Specialty Lines Operations and Allianz Partners strategic goals
- Participates in the training need collection, the creation and distribution of adapted state-of-the-art content to support Operations teams in developing skills, training programs and required certifications
- Ensures follow up on strategic metrics e.g., Learning hours
Other Operations support activities
- Supports experts in Operational Risks such as: Leakage controls, Fraud Prevention, Detection and Management
- Contributes to other Operations support activities: Analytics, Workforce Management
- Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.
Qualification
- Experience in Business Operations, Quality processes and large organisations
- English and German mandatory, other European languages preferred
- Quality and Data certifications recommended
How We Hire
Allianz Partners does not accept unsolicited CV’s or approaches from agencies. We only work with partners on our approved supplier lists, under contract. Any unsolicited submission will not be considered.
What we offer
Our employees play an integral part in our success as a business.
We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.
We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.
90275 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Join us. Let's care for tomorrow.
Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.
