Micro Mobility Claims Analyst

KEY RESPONSIBILITIES

-Advanced English level – C1 (writing, speaking, reading) – mandatory;

-Experience in automotive in technical field ( service repair reception, spare parts sales/aftersales, car claims, body shop repair; tyre sales, tyre repair shop, tyre claims);

-Excellent communication skills and proven customer orientation;

-Attention to details and analytical skills;

-Ability to handle and analyze a large amount of information; 

-Basic Excel and Microsoft Outlook knowledge;

-Proactive attitude, team spirit;

-CRM experience.

PROFILE KEY REQUIREMENTS

-Perform back-office activities;

-Claims management (opening claims, analyzing information, follow-up with all stakeholders for additional information / clarification up to task completion);

-Resolve in a short TAT information request received via email, guide, explain the process and help clients in an appropriate manner;

-Prioritization of the E-mails received in the workflow;

-Conduct examination and assessment of claims (online platform available for checking policy details);

-Communicate compensation decision to clients;

-Payment processing as per guidelines; 

-Claims data maintenance in specific insurance CRM;

-Reporting activities and data controlling and reconciliations;

-Fully adhere to claims guidelines, as well as ensuring the other directives such as compliance, antitrust law, economic sanctions or anti-fraud are met.