Process Improvement Manager and AI Trainer

What you do
PIM Governance and Improvement Manager within AP’s Global Office would be responsible for driving PIM operational projects worldwide and contribute to a lean Operations and process harmonization/optimization focusing on process harmonization and Training the function. The responsible would be coordinating and driving strategic projects like digitalization and AI automation across multiple countries, ensuring alignment with global objectives and local requirements.

Below are the key responsibility:

• To build and maintain a handbook/blueprint on the target PIM scope, target operating model, target process flow
• To build and maintain a handbook/blueprint on PIM scope and AS-IS process flow per BU with clear embarkation on deviations from target per activity
• Onboarding of BUs/resources on latest target model and training them on new PIM AI automation tool including new way of working with AI capabilities and AI driven processes
• To investigate different activities done by each BUs within their PIM scope, creating detailed overview of such activities listing tasks and its description, marking best practices to be leveraged cross BU
• Integrating (validated) best practices in the target operating model
• Ensuring process and governance adherence by all BU for PIM operations across all Business Units (BU)
• Act as the point of escalation for issues related to process or governance under PIM scope
• Mapping and sizing of activities in collaboration with BU, GO PIM team and GO WFM team, to ensure optimized staffing of PIM function across all BUs
• Be point of contact for any IT ticket prioritization as business owner
• Monitor and steer digital utilization of automated solution/processes in different BU within PIM function
• Project Management 40 – 50%
• Identify opportunities for cost savings and process improvements, optimization and efficiency gains.
• Maintain comprehensive documentation and reports.
• Document lessons learned and best practices for continuous improvement.
• Encourage a culture of continuous improvement within the project team.
• Implement lessons learned from previous projects to enhance future project outcomes.
• Support on AP initiatives which imply roll out of new tools and systems for the Provider Invoice Management
• Align and collaborate with the various stakeholders to ensure calibration on key decisions and timely delivery of Ops related requirements/projects.
• Coordinating Audit finding resolution for PIM and report status update to Head of PIM
• Support and deputize Head of PIM for any compliance, regulatory, audit and risks assessment.
• Implement quality processes and conduct quality checks for various BUs.
• Perform any other job-related duties or responsibilities assigned by your superior, in line with the scope and objectives of the role

What you bring

• Bachelor’s degree in business management, business administration, or related field (Master’s degree preferred).
• Proven experience in operations improvement, process optimization, and governance management.
• Strong understanding of governance principles, regulatory requirements, and quality management standards.
• Excellent analytical and problem-solving skills, with the ability to identify root causes and develop effective solutions.
• Ability to understand business processes from a macro perspective.
• Experience with cross-functional & cross-cultural teams and driving change initiatives.
• Excellent communication and presentation skills, with the ability to convey complex information clearly and persuasively.
• Capability to be flexible in changing situations.
• Excellent problem-solving and decision-making abilities, with a proactive and results-oriented approach.
• Proficiency in project management methodologies and tools.
• Certification in relevant areas such as Six Sigma, Lean Management, or Project Management is a plus.
• Excellent level of English and any other European language - both spoken and written is must. Additional European language such as Spanish, Italian or French would add weightage.

Why You’ll Love It Here:

• Health & Well-being:
• Private medical services for peace of mind.
• Performance-based bonuses every month.
• Extra gifts and holiday budgets through our Benefit Platform.
• Additional vacation days as you grow with us.
• Corporate seminars to boost your skills

Career Growth:

• Opportunities for local and international career moves.
• Join one of 4 Volunteering Teams and give back to the community.
• Access to LinkedIn Learning and Bookster for endless learning.

Attractive Compensation:

• Competitive salary + performance bonuses.

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91563 | Procurement | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Great to have you on board. Let's care for tomorrow. 

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.