Team Leader

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position.
We are ONE of the 4 Global Centers of Competence that Allianz Partners has around the word and we deliver back office and front office assistance and claims management services for customers or Allianz entities based in: Germany, Austria, Switzerland, Ireland, Italy, Romania or for Global Contracts;

KEY RESPONSABILITIES :

• Monitor, evaluate and meet the quality and productivity level or conduct appropriate improvement initiatives at team level so to consistently meet the targets;
• Manage pro-actively and professionally the relationship with BU/ Client;
• Implement the company strategy at team level, as cascaded by top-management;
• Support initiatives and projects to enhance productivity and growth of the team at a local and regional level;
• Collaborating with other teams in other areas and locations
• Take decisions and ensure state of art implementation through appropriate change management and building capabilities actions,
• Build strong team spirit and maintain high engagement through various initiatives;
• Manage team members performance evaluation, constantly provide feedback and coach them for performance, accompany employees in their career development;
• Prepare and develop successors at team level;
• Take regularly the team pulse through 1-to-1s or team meetings, cascade information in a timely manner and put action plans in place whenever needed;
• Ensure employees retention and enhance AES outcome;
• Recruit, select and integrate new employees;
• Support business growth through participation in clients visits and promote Allianz Partners as preferred employer through leading by example and promoting the company values during career events or any other Employer Branding initiatives.

PROFILE KEY RQUIREMENTS:

• 1-2 years’ experience in People Management
• Experience in operations or project management, ideally in more complex environments;
• Candidates should have strong entrepreneurial skills and be able to think outside the box;
• Experience in call-center activities it’s a big plus;
• Hybrid working type;
• Advanced English Skills ;
• Experience in call-center activities.operations it’s a big plus;
• Acts with integrity, delivers on commitments, acts transparently in all situations and has others wellbeing as priority;
•  Nice to have : Leadership Experience
• Affinity to new technologies and AI.
• Constantly inspires others, provides direction and communicates in an assertive and motivating way;
• Strives for customer excellence at every touch point and is able to adapt approaches based on customer changing needs and feedback;
• Is able to manage complexity and ambiguity;
• Has pro-active and continuous improvement mindset;
• Supports other development, pro-actively shares best practices, is able to give honest and constructive feedback; is open minded and supports peers’ ideas;
• Takes risks and timely decisions while taking full ownership and responsibility;
• Stays abreast of learning opportunities and is constantly working on own development;
• Proficient with MS Office package;

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.  

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Join us. Let's care for tomorrow. 

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.