Team Leader

Lead and develop the Allianz Commercial team, ensuring that the quantitative and qualitative targets of the team are met.

Duties and Responsibilities:

Building up and running operationally the Allianz Commercial Team (including customer service desk email, master data management, claims management, policy cancellation, customer satisfaction surveys)

Professional and disciplinary lead of the assigned team

Quality Assurance and responsibility for Target Delivery of the team (meeting qualitative and quantitative targets)

Continuous performance monitoring and corrective support for Team members

Planning and forecasting necessary capacities. Ensure backups at any time without any operational impact.

Continuous development/improvement of operational processes

Delivering of reporting in line with deadlines

Setting up new reporting when requested

Managing the reporting lists so that day to day call, email and claim performance can be closely monitored

Participation/lead of local/international Projects

Key Account of internal/external international clients

Independent Worker: Able to manage your tasks with little supervision and deliver results.

AI and Machine Learning  Utilized for predictive analytics and fraud detection.​

Artificial Intelligence (AI)  General AI applications in customer service and claims processing.​

Business Intelligence  Important for decision-making and strategic planning.

Manage all escalations within targets and work towards proactively avoiding operational issues

Ensure best in class customer experience and collaborate closely with complaints, quality and training coordinators to ensure team best performance

Follow instructions of the management of the company

Recruitment Agency:

Allianz recruits through dedicated in-house teams and does not accept unsolicited resumes/CVs, candidate introductions, or outreach from agencies or search firms. We only engage agencies under a prior, written contract and, where applicable, via our Preferred Supplier List (PSL). No fees will be paid for any candidate submitted or introduced without a contract in place, even if that candidate is subsequently hired. Do not contact hiring managers directly. Any breach, including unsolicited submissions, off-PSL contact, or attempts to invoice without an agreement, will result in candidate disqualification, termination of any existing contract, and non-payment of fees. 

98632 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Great to have you on board. Let's care for tomorrow. 

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.