Agile Master

Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our global footprint, with more than 8,700 employees located across twelve countries and four continents, enables us to unlock value for our partners across the insurance value chain and deliver superior client experience within Allianz Group. At Allianz Services, we have a strong specialization in core insurance operations, shared services, business analytics, engineering, and management consulting. Our people and our trusted relationships with partners are what matter most. These are rooted in our values of compassion, integrity, and expertise and we strive to continuously evolve, improve, and deliver excellence while contributing successfully to the transformation of Allianz. Caring actively for the environment, for people, and for our customers is what makes us a great place to work and together we are shaping a better and more caring tomorrow.

Job role

The Agile Master is responsible for proactive monitoring and ensuring high quality across the service.  Should take responsibility for coaching and facilitating the work of cross-functional Agile teams. He / she creates stable and self-organized teams with a clear and engaging direction and helps identifying and resolving impediments. He / she is accountable for successfully assessing teams’ needs and provide a suitable Agile approach in addition to providing Agile consultation services to the customer or management upon request.

What you will do

• Supporting multiple squads in their daily activities, acting as a Senior Agile Master and servant leader
• Removing organizational, environmental, and mindset-related impediments to protect team progress and ensure sustainable delivery flow
• Coaching teams, the business or the product owner in self-organization, cross-functionality, Agile principles, and continuous improvement practices
• Driving the delivery of high-value, high-quality outcomes by fostering accountability, ownership, and product mindset within teams
• Creating a psychologically safe, collaborative, and high-performing team environment that encourages innovation and continuous learning
• Facilitating and continuously improving Agile ceremonies (e.g., Daily, Sprint Planning, Review, Retrospective, Backlog Refinement)
• Coaching and supporting the Product Owner in backlog prioritization, refinement, and value maximization
• Leading and coaching teams in the adoption and scaling of Agile ways of working across squads and organizational units
• Collaborating with other Agile Masters and Agile Coaches to align standards, share best practices, and drive Agile maturity
• Enabling delivery excellence by improving predictability, transparency, and flow, rather than directly managing delivery
• Supporting release planning and removing blockers impacting delivery timelines and dependencies
• Acting as a bridge between teams, stakeholders, and leadership, ensuring alignment and clear communication
• Driving Agile transformation initiatives and contributing to improving organizational Agile maturity

• Supporting the transition from project-based delivery to product / line organization models

What you bring

• Strong Agile mindset with deep understanding of Agile frameworks, tools, and methodologies
• Advanced critical thinking skills, based on observation, experience, analysis, and structured reasoning
• Strong analytical, conceptual, facilitation, and stakeholder management capabilities
• Minimum 5+ years’ experience in IT / project management / ITSM environments
• Proven experience as Scrum Master / Agile Master / Agile Coach (min. 4+ years)
• Strong understanding of delivery metrics, performance monitoring, and continuous improvement practices
• In-depth knowledge of IT Service Management (especially Service Operation & Service Transition)
• Familiarity with Allianz ITSM tools, processes, and governance frameworks (nice to have)
• Experience working in international and cross-functional environments (incl. offshore collaboration)
• Proficiency with Office 365, JIRA, Confluence
• Strong personal drive, adaptability, and ability to influence and drive change at multiple levels
• Strong communication, negotiation, and stakeholder engagement skills
• Financial background and/or knowledge is a plus (asset classes)
• We highly welcome candidates with a genuine interest and affinity for Information Technology (IT) and Generative Artificial Intelligence (GenAI), as these attributes are considered valuable assets to our team.

You have

• Extensive experience in Agile practices, transformation, change management, and/or consultancy environments
• Strong experience with Scrum, Kanban, Lean, and other Agile frameworks
• Proven ability in: coaching and mentoring, facilitation and conflict management, team building and collaboration enablement
• High level of accuracy, reliability, and attention to detail
• Ability to engage, influence, and align stakeholders across all organizational levels but mostly C-level
• Strong communication and relationship management skills
• Strong
• Strong facilitation and servant leadership capabilities
• Scrum certification (CSM, PSM, SAFe or similar)
• University degree, preferably in Information Technology or related field
• Fluency in English (mandatory)
• German language skills are an advantage