Bot Engineer

Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our global footprint, with more than 7,300 employees located across ten countries and four continents, enables us to unlock value for our partners across the insurance value chain and deliver superior client experience within Allianz Group. At Allianz Services, we have a strong specialization in core insurance operations, shared services, business analytics, engineering, and management consulting. Our people and our trusted relationships with partners are what matter most. These are rooted in our values of compassion, integrity, and expertise and we strive to continuously evolve, improve, and deliver excellence while contributing successfully to the transformation of Allianz. Caring actively for the environment, for people, and for our customers is what makes us a great place to work and together we are shaping a better and more caring tomorrow.
Allianz Services is a company which belongs to the legal entity, Allianz Technology SE. 
Job role

TA Bot Engineer designs, develops, and implements AI-powered conversational interfaces including voicebots and chatbots that enhance customer experiences, automate routine interactions, and deliver personalized service across digital channels and voice platforms.

What you will do

Design conversational flows and dialogue structures for voicebots and chatbots
Develop and implement NLP (Natural Language Processing) models and intent recognition systems
Build, test, and deploy chatbot solutions across web, mobile, and social messaging platforms
Configure and customize voicebot interactions for IVR and telephony systems
Integrate bots with backend systems, APIs, and databases (CRM, knowledge bases, etc.)
Create and maintain training datasets for bot learning and improvement
Implement sentiment analysis and contextual understanding capabilities
Develop fallback strategies and human handoff protocols
Monitor bot performance and continuously optimize conversation accuracy
Collaborate with UX designers, product managers, and contact center teams
What you bring

Technical Skills

Experience with NLP/NLU technologies and frameworks
Programming languages (Python, JavaScript, Node.js)
API integration and development
Voice processing technologies (ASR, TTS, DTMF)
Knowledge of cloud services (AWS, Azure, GCP)
Version control systems and CI/CD pipelines
Testing and debugging methodologies for conversational interfaces

You have

Qualifications
Bachelor's degree in Computer Science, AI, or related technical field
2+ years experience developing conversational AI applications
Demonstrated experience with at least one major bot development platform
Portfolio of successful bot implementations
Knowledge of AI/ML fundamentals and applications in customer service

We support your well-being

Access dedicated counseling services, mental health resources, and well-being sessions designed to keep you feeling your best
Enjoy a personalized benefits package through a monthly budget on the Benefit platform, covering medical subscriptions, meal tickets, private pension plans, life insurance, Allianz Tiriac exclusive insurance discounts, and many more.
Prioritize what truly matters with time off on your birthday, additional vacation days for each year with Allianz (up to five extra days), Paid leave on December 24th and 31st, plus the flexibility to swap weekend holidays for extra days off, and special allowances for significant life events.
 

We invest in your growth

Take advantage of an extensive learning curriculum tailored to support your career growth and meet your professional needs, with access to a wide range of technical and soft skills trainings, international certifications (including Agile, Lean Six Sigma, PRINCE2, ITIL, IFOA, ACCA, IACCM, and more), learning resources from LinkedIn and Allianz platforms, language development opportunities (German, French, English), and our dedicated Leadership Program to help you reach the next level.

We value you and your work

We acknowledge and recognize your work through performance based-rewards to celebrate your achievements, team and individual recognition programs to celebrate your contributions and internal referral bonuses.
Your personal information, including sensitive data, may be shared with Hiring Managers to assess your suitability as a candidate.Only suitable candidates will be contacted, and all applications are confidentialAllianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.

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