Business Acceptance Testing (BAT) Practice Lead

Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our global footprint, with more than 7,300 employees located across ten countries and four continents, enables us to unlock value for our partners across the insurance value chain and deliver superior client experience within Allianz Group. At Allianz Services, we have a strong specialization in core insurance operations, shared services, business analytics, engineering, and management consulting. Our people and our trusted relationships with partners are what matter most. These are rooted in our values of compassion, integrity, and expertise and we strive to continuously evolve, improve, and deliver excellence while contributing successfully to the transformation of Allianz. Caring actively for the environment, for people, and for our customers is what makes us a great place to work and together we are shaping a better and more caring tomorrow.

Role Overview 

We are looking for a dynamic Practice Lead to head the Business Acceptance Testing (BAT) team in Romania. This role will be the overarching leader for BAT in the location, responsible for service delivery, team leadership, capability growth, and customer success. The Practice Lead will play a pivotal role in strengthening Romania as a strategic hub for BAT, ensuring operational excellence, developing talent, and expanding the BAT footprint across Allianz entities. The position requires a blend of people leadership, customer engagement, and strategic growth orientation.

What you do

• Practice Leadership & Growth Provide end-to-end leadership for the BAT practice in Romania, ensuring alignment with global BAT strategy.
• Grow the BAT presence in Romania by expanding services, onboarding new customers, and increasing delivery scale.
• Define and execute a location growth roadmap, ensuring Romania remains a strategic hub within Allianz Services.
• Customer Engagement & Delivery Excellence Serve as the primary senior contact for BAT customers supported from Romania.
• Drive excellence in test delivery, ensuring that engagements meet quality, timeliness, and outcome expectations.
• Support the integration of advanced methodologies, including GenAI-enabled testing, automation, and UX testing.
• Talent & Resource Management Lead and develop a high-performing BAT team in Romania, focusing on skills, career growth, and engagement.
• Ensure optimal staffing and resource planning to meet customer demands.
• Foster a culture of collaboration, continuous learning, and innovation within the team.
• Operational & Strategic Alignment Partner with the global BAT leadership team to ensure consistent practices, methodologies, and governance.
• Monitor and report on practice performance, KPIs, and customer satisfaction (NPS, AES, productivity metrics).
• Collaborate with other service lines ( Automation, BA, PMO, IAM, etc.) to ensure integrated service delivery.
• Innovation & Continuous Improvement.
• Promote customer experience testing, AI-enabled automation, and outcome-driven delivery models.
• Drive initiatives to improve productivity, cost efficiency, and delivery agility.
• Stay abreast of industry trends and bring innovative practices into the Romanian BAT practice. 

What you bring

• Qualifications & Experience Education: Bachelor’s or Master’s degree in Computer Science, Engineering, Business, or related field.
• Experience: 8+ years in Testing / Quality Assurance, with at least 3+ years in a leadership role.
• Proven track record of leading multi-disciplinary testing teams in large-scale enterprise or transformation programs.
• Experience in customer engagement and account growth within a global or regional delivery context. 
• We highly welcome candidates with a genuine interest and affinity for Information Technology (IT) and Generative Artificial Intelligence (GenAI), as these attributes are considered valuable assets to our team.

You have

• Strong leadership and people management skills.
• Deep knowledge of Business Acceptance Testing practices, including automation, functional testing, and UX/CX testing.
• Excellent stakeholder management and communication skills.
• Financial acumen to manage budgets and drive efficiency.
• Mindset: Entrepreneurial and growth-oriented, with the ability to scale services in Romania.
• Customer-focused, collaborative, and innovative.
• Comfortable working in a global, multicultural environment. 

What we offer

We support your well-being 

We foster an inclusive and healthy workplace with a flexible hybrid working model:

• Experience access to counseling services, mental health resources, and well-being sessions designed to keep you feeling your best 
• Enjoy a monthly budget via the Benefit platform, for personalized benefits packages, including comprehensive medical subscriptions, meal tickets, private pensions plans, life insurance, Allianz Tiriac insurance discounts, and many more. 
• Prioritize what truly matters with time off for your birthday, extra days off for each year in Allianz (up to 5), days off for legal holidays that fall on weekends, as well as 24th and 31st of December, plus special allowances to support diverse life events.  

We invest in your growth

Benefit from an extensive learning curriculum designed to support your career advancement and meet your professional needs, with access to technical and soft-skills trainings, international certifications (Agile, Lean Six Sigma, Prince, ITIL, IFOA, ACCA, IACCM and more), learning resources from LinkedIn and Allianz platforms,opportunities to advance your languages skills(German, French, English) and elevate with our leadership Program.
   

We value you and your work 

We acknowledge and recognize your work through performance based-rewards to celebrate your achievements, team and individual recognition programs to celebrate your contributions and internal referral bonuses.  

Your personal information, including sensitive data, may be shared with Hiring Managers to evaluate your suitability for the role. Only candidates who meet the criteria will be contacted, and all applications will be treated with strict confidentiality.