Business Analysis Services - Local Delivery Lead

Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our global footprint, with more than 7,300 employees located across ten countries and four continents, enables us to unlock value for our partners across the insurance value chain and deliver superior client experience within Allianz Group. At Allianz Services, we have a strong specialization in core insurance operations, shared services, business analytics, engineering, and management consulting. Our people and our trusted relationships with partners are what matter most. These are rooted in our values of compassion, integrity, and expertise and we strive to continuously evolve, improve, and deliver excellence while contributing successfully to the transformation of Allianz. Caring actively for the environment, for people, and for our customers is what makes us a great place to work and together we are shaping a better and more caring tomorrow. 

Job role

The Business Analysis Services Delivery Lead is responsible for the end‑to‑end delivery, performance, and continuous improvement of Business Analysis services within the Global Service Line framework. The role combines people leadership, service delivery accountability, and strong stakeholder alignment to ensure high‑quality, compliant, and customer‑focused outcomes.

What you will do

• Lead and ensure end‑to‑end delivery of Business Analysis services in line with Global Service Line standards, customer expectations, and local regulations.
• Manage, coach, and develop team members in accordance with Allianz People Attributes, leadership principles, and performance management guidelines.
• Plan, prioritize, delegate, and steer workloads and capacity to ensure delivery quality, efficiency, and predictable outcomes.
• Act as the primary interface between local delivery teams, functional GSL leadership, and key stakeholders to ensure alignment on targets, scope, and growth priorities.
• Drive continuous improvement and transformation initiatives like BMP (Business Master Platform), including standardization of ways of working, tools, and service practices.
• Ensure compliance with risk, governance, contractual, and occupational health & safety requirements across all delivered services.
• Oversee financial discipline at team level, including FTE steering, billing accuracy, planning and forecasting inputs, and adherence to internal finance procedures.
• Support recruitment, onboarding, capability development, and knowledge transfer to sustain and grow delivery capacity and skills.
• Represent the team in internal forums and customer interactions, including results presentations, floor walks, and service reviews.

What you bring

• Proven experience in people leadership and service delivery roles, preferably within Business Analysis, Operations, or transformation‑oriented environments.
• Strong understanding of end‑to‑end service delivery models, governance, and performance management in a global or matrix organization.
• Excellent communication and stakeholder management skills, with the ability to lead meetings, presentations, and discussions in English.
• Strong organizational, planning, and prioritization skills, with the ability to manage capacity, deadlines, and competing demands.
• Experience working in multicultural, multi‑location delivery setups, including offshore and onshore collaboration models.
• Analytical and customer‑oriented mindset, with a genuine interest in technology, digital transformation, and innovation (e.g. IT, automation, or GenAI).
• We highly welcome candidates with a genuine interest and affinity for Information Technology (IT) and Generative Artificial Intelligence (GenAI), as these attributes are considered valuable assets to our team.

You have

• Strong service delivery and operational management skills.
• Exposure to one or more core insurance domain areas (e.g. Sales, Claims, Product), with experience working closely with Operating Entity (OE) business units.
• Solid understanding of business‑IT interaction.
• Solid planning, prioritization, and capacity‑management skills.
• Strong proficiency in delivery and analysis tools such as Jira, Confluence, Visio, combined with analytical and problem‑solving skills.

What we offer

We support your well-being

•  Access dedicated counseling services, mental health resources, and well-being sessions designed to keep you feeling your best
• Enjoy a personalized benefits package through a monthly budget on the Benefit platform, covering medical subscriptions, meal tickets, private pension plans, life insurance, Allianz Tiriac exclusive insurance discounts, and many more.
• Prioritize what truly matters with time off on your birthday, additional vacation days for each year with Allianz (up to five extra days), Paid leave on December 24th and 31st, plus the flexibility to swap weekend holidays for extra days off, and special allowances for significant life events.

We invest in your growth

Take advantage of an extensive learning curriculum tailored to support your career growth and meet your professional needs, with access to a wide range of technical and soft skills trainings, international certifications (including Agile, Lean Six Sigma, PRINCE2, ITIL, IFOA, ACCA, IACCM, and more), learning resources from LinkedIn and Allianz platforms, language development opportunities (German, French, English), and our dedicated Leadership Program to help you reach the next level.

We value you and your work

We acknowledge and recognize your work through performance-based rewards to celebrate your achievements, team, and individual recognition programs to celebrate your contributions and internal referral bonuses.  

Your personal information, including sensitive data, may be shared with Hiring Managers to evaluate your suitability for the role. Only candidates who meet the criteria will be contacted, and all applications will be treated with strict confidentiality.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let's care for tomorrow.

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