Commercial Service Manager (m/f/d)

About the Job

As Commercial Service Manager, you will play a key role in ensuring commercial and financial excellence across critical IT service clusters within Allianz Technology. Working closely with Finance, Controlling, Service Owners, and Account Management, you will help steer financial performance, ensure transparency, and support informed decision making.

This role combines financial expertise, commercial mindset, and cross functional collaboration. You will be responsible for managing costs, pricing, planning, forecasting, and billing processes, while ensuring full compliance with Allianz Technology governance standards. Through your work, you will directly contribute to P&L performance, margin optimization, and sustainable service delivery in a complex, international environment.

What you do

• Own commercial and financial steering for assigned service clusters, ensuring strong P&L governance, cost control, revenue assurance, and margin optimization.
• Manage provisions and accruals end-to-end, ensuring timeliness, accuracy, transparency for monthly/quarterly reviews whilst also coordinating true-up / true-down activities and supporting the O2I billing process, preparing monthly quotes and ensuring accurate, compliant billing.
• Ensure billing aligns with contracts, approved change requests, and global pricing frameworks, validating commercial impact before financial booking.
• Support pricing management (incl. re-pricing and benchmarking) in collaboration with Service Owners and the Pricing team.
• Contribute to business case validation for new services, transformation initiatives, and automation opportunities.
• Support annual planning and financial outlook, ensuring accurate cost inputs (infrastructure, labor, other costs) and consistency with account commitments.
• Lead monthly forecasting and variance analysis (Actual vs. Forecast vs. Plan), identifying risks/opportunities and driving actions to improve predictability and margins.

What you bring

• Bachelor’s degree in Business Administration, Finance, or a related field.
• 5–8+ years of experience in commercial management, financial controlling, or IT services finance within a global organization. Experience working with enterprise planning and reporting tools (e.g., SAP Analytics Cloud or similar platforms).
• Experience in commercial service management or comparable roles.
• Solid understanding of pricing models, financial processes and cost structures with good knowledge of IT service delivery models, outsourcing frameworks, and enterprise account environments.
• Strong analytical skills with the ability to translate financial data into meaningful insights for senior stakeholders.
• Structured, detail oriented working style with strong organizational skills.
• Excellent communication and collaboration skills, with the strong ability to work across functions and cultures.
• Basic knowledge in AI technologies, principles and their practical use.

What we offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform and innovate the infrastructure, applications and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks and security, to application platforms ranging from workplace services to digital interaction.

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

Find us at: www.linkedin.com/company/allianz-technology.

Commitment to Integrity, Fairness & Inclusion

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.

To Recruitment Agencies

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.

 96826 | Operations | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent