Commercial Service Manager_3157
Bucharest, Bucuresti, RO, ROU: 02033
About the Role
As a Commercial Service Manager, you will be an active part of the commercial service management community within Allianz Global Network Services. You will both learn from and contribute to this cross-functional community, sharing expertise across service boundaries while managing the commercial and operational aspects of Telecom Expense Management Services.
What you do
- Commercial & Financial Management
- Develop and implement cost steering and controlling processes for the product, to the benefit of both customers and the product itself
- Provide the product owner with accurate financial information to enable efficient service steering and to identify financial opportunities
- Lead planning, cost management, monthly reviews, and P&L controlling
- Manage yearly price calculations and initiate ordering for related components
- Customer & Stakeholder Support
- Provide guidance, advice, and support to customers on commercial matters
- Align closely with Service Managers across the organization
- Telecom Expense Management (TEMS) – Overarching Steering & Governance
- Own and steer the end-to-end TEMS process globally, ensuring consistency and efficiency across markets/OEs
- Define and evolve the overarching TEMS governance framework, including roles and responsibilities across stakeholders
- Track, check, and ensure accuracy of invoices, resolving discrepancies and acting as escalation point for complex or recurring errors
- Design and standardize overarching invoice and telecom expense management processes
- Define and monitor KPIs/SLAs for TEMS performance, reporting to relevant stakeholders
- Drive automation and process optimization across TEMS (e.g. invoice validation, reconciliation, reporting)
- Ensure TEMS data quality and integrity as a basis for cost steering and controlling
- Support vendor negotiations and contract renewals from a commercial perspective, in alignment with sourcing/procurement
- Act as central point of contact for vendors on commercial and operational TEMS topics
- Align with Service Managers to ensure TEMS outputs feed correctly into cost steering and P&L controlling
What you bring
- Higher education degree with a technical-economical focus (e.g., industrial engineering) or equivalent work experience
- Sound business knowledge with strong application of financial principles, ideally within a Service Management context
- Technical awareness of network services
- Fluent in English, with the ability to explain complex subjects clearly to varied audiences
- International work experience desirable
- Very good knowledge of Microsoft Office (especially Excel), ServiceNow, and SAP (FI-CO/BW)
- Ability to work independently in non-standardized, ever-changing work situations
- Strong problem-solving skills grounded in practice and precedent, combined with the ability to analyze factual information
What we offer
- We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
- We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
- From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
- Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.
105735 | Operations | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent
About Allianz Technology
With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform and innovate the infrastructure, applications and services together with Allianz companies to co-create the best customer experience.
We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks and security, to application platforms ranging from workplace services to digital interaction.
In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.
Find us at: www.linkedin.com/company/allianz-technology.
Commitment to Integrity, Fairness & Inclusion
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.
To Recruitment Agencies
Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.
When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.
