Global Identity and Access Management Specialist (m/f/d)

About the Job

In this position you will be offering guidance for access management support for Allianz users. Your assistance will be crucial to Allianz colleagues as well as ensuring continuous functionality of the tool.

What you do

• Controlling of access rights and assuring that the assignments are done according to the Allianz guidelines. Communication with involved / responsible parties regarding administration and assigning of rights.
• Offering guidance for IAM topics related to the GIAM tool and preparing documentation and helpful guides for Allianz Connect for the end user.
• Assisting with control topics, recurrent meetings with the team in charge of the GIAM system for ongoing critical topics to manage and find a solution to maintain customer satisfaction and ensure the continuous functionality of the tool.
• Managing requests and emails from the customers, supporting them in the most efficient manner for prompt results.
• Handling customer complaints or concerns quickly and professionally to maintain strong  customer relationship.
• Evaluating and enhancing the efficiency of current procedures. Resolving issues in a timely manner to increase the productivity and customer satisfaction.
• Analyzing service related customer communication (changes in regards to the system/tools) to ensure the service’s high standards, efficiency, and productivity goals are met.

What you bring

• Minimum 1 year experience in Access Control and/or customer support related topics, with strong customer support background (in person, by phone, by email).
• Proven organizational and self-motivation abilities  as well as excellent communication skills and the ability to work independently and proactively.
• Fluent in English (German would be a plus). Strong social, analytical and communication skills.
• Flexibility and the ability to work hard as part of a team and to work well under pressure.
• High motivation to manage and finalize tasks in complex environment.
• Enjoying working in a distributed team.
• Familiarity with AI technologies and GenAI platforms is a strong advantage.

What we offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform and innovate the infrastructure, applications and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks and security, to application platforms ranging from workplace services to digital interaction.

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

Find us at: www.linkedin.com/company/allianz-technology.

Commitment to Integrity, Fairness & Inclusion

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.

To Recruitment Agencies

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.

 103258 | IT & Tech Engineering | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent