Global Service Owner - Attraction and Recruitment Services

Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our global footprint, with more than 7,300 employees located across ten countries and four continents, enables us to unlock value for our partners across the insurance value chain and deliver superior client experience within Allianz Group. At Allianz Services, we have a strong specialization in core insurance operations, shared services, business analytics, engineering, and management consulting. Our people and our trusted relationships with partners are what matter most. These are rooted in our values of compassion, integrity, and expertise and we strive to continuously evolve, improve, and deliver excellence while contributing successfully to the transformation of Allianz. Caring actively for the environment, for people, and for our customers is what makes us a great place to work and together we are shaping a better and more caring tomorrow.   

Job role

As the Global Service Owner (GSO) for Attraction & Recruitment Services, you will lead the global strategy, performance, and evolution of the A&R service portfolio across all Allianz Services locations. You ensure high quality, scalable recruitment services aligned with Allianz Services’ strategy, the HRS verticalization roadmap, and the Service Transformation Program (STP). In this role, you define service strategy, drive improvement, ensure operational excellence, and partner with global and local teams in a matrix environment. 

What you will do

1. Service Strategy & Vision

• You set the global strategy, vision, and roadmap for A&R services.
• You define service goals and guide the vertical’s long term evolution.
• You ensure alignment with HRS Transformation and Allianz Group expectations.

     2. Service Design & Improvement

• You design and maintain standardized processes, tools, and SLAs across hubs.
• You drive continuous improvement and automation.
• You align your work with STP standards and digital transformation goals.

    3. Global Service Delivery & Performance

• You ensure end to end global delivery meeting SLAs, KPIs, and quality standards.
• You monitor dashboards, analyze trends, and partner with Service Delivery Managers.
• You manage global escalations and ensure seamless cross-location operations.

    4. Financial & Resource Management

• You steer global service budgets, including run, change, and tooling costs.
• You plan capacity needs and ensure workforce readiness.
• You assess delivery footprint decisions based on maturity, language, talent, and cost.

    5. Stakeholder & Customer Management

• You represent customer needs and drive continuous improvement.
• You build strong relationships across Group People & Culture, OEs, Service Delivery, CSAM, Controlling, and other functions.
• You support onboarding, solution design, pricing, and lifecycle governance.
• You ensure clear communication on service changes and performance.

    6. Governance, Compliance & Risk

• You ensure compliance with data protection, security, and safeguarding standards.
• You identify risks early and maintain service continuity.
• You follow lifecycle management in MS Dynamics and uphold service taxonomy governance.
• You respect global RACI principles, partnering with local line managers as needed.

    7. Global Operating Model & Matrix Work

• You collaborate effectively within the global matrix, with Delivery Leads, SDMs, and People & Culture.
• You support global organizational design and reporting line clarity.
• You help align workforce planning, work allocation, and performance management.

    8. Transformation & Change Leadership

• You drive STP and digital transformation initiatives.
• You shape the future of HRS service delivery and global shared services.
• You support taxonomy and service description development and model rollouts.

Reporting Lines

• Matrix Reporting: Head of Global HR Services (GSL HRS)
• Collaboration: Delivery Leads, SDMs, CSAM, Controlling, Data Office, P&C, Org Management

Role Scope & Impact

• You manage the full global A&R portfolio across hubs.
• You influence service strategy, performance, customer experience, and transformation.
• You enable recruitment services to scale effectively and meet global business needs. 

What you bring

Education

• Bachelor’s degree in HR, Business, Psychology, or similar; master’s is a plus.

Experience

• 5+ years in global HR operations, Talent Acquisition, or Shared Services.
• Experience in multi hub delivery environments is valuable.
• We highly welcome candidates with a genuine interest and affinity for Information Technology (IT) and Generative Artificial Intelligence (GenAI), as these attributes are considered valuable assets to our team. 

You have

Technical Skills

• Strong knowledge of recruitment processes and KPIs.
• Experience with SAP SuccessFactors, HR ticketing, and CRM tools.
• Comfortable with data, dashboards, and performance reporting.

Competencies

• Strategic mindset with strong service ownership.
• Excellent communication and stakeholder management.
• Data driven and improvement oriented.
• Adaptive and confident in matrix environments.

Language

• Fluent English; German or French preferred. 

What we offer

We support your well-being

• Access dedicated counseling services, mental health resources, and well-being sessions designed to keep you feeling your best
• Enjoy a personalized benefits package through a monthly budget on the Benefit platform, covering medical subscriptions, meal tickets, private pension plans, life insurance, Allianz Tiriac exclusive insurance discounts, and many more.
• Prioritize what truly matters with time off on your birthday, additional vacation days for each year with Allianz (up to five extra days), Paid leave on December 24th and 31st, plus the flexibility to swap weekend holidays for extra days off, and special allowances for significant life events.

We invest in your growth

Take advantage of an extensive learning curriculum tailored to support your career growth and meet your professional needs, with access to a wide range of technical and soft skills trainings, international certifications (including Agile, Lean Six Sigma, PRINCE2, ITIL, IFOA, ACCA, IACCM, and more), learning resources from LinkedIn and Allianz platforms, language development opportunities (German, French, English), and our dedicated Leadership Program to help you reach the next level.

We value you and your work

We acknowledge and recognize your work through performance-based rewards to celebrate your achievements, team, and individual recognition programs to celebrate your contributions and internal referral bonuses.  

Your personal information, including sensitive data, may be shared with Hiring Managers to evaluate your suitability for the role. Only candidates who meet the criteria will be contacted, and all applications will be treated with strict confidentiality.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let's care for tomorrow.

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