Service Governance Manager

130 years of trust. One team shaping what's next. Allianz Group is one of the world's leading insurers and asset managers - built on over a century of stability, expertise, and financial strength. Allianz Services is where that legacy meets the future. 8,500+ people. Twelve countries. Four continents. We deliver specialized services to clients within Allianz Group, powered by AI, advanced analytics, and a mindset that refuses to stand still. From core insurance operations to engineering and consulting services, we reimagine how insurance works. What truly sets us apart are our people and the trusted partnerships we build, anchored in our values of expertise, integrity, and empowerment. We don't support the business. We shape it.

Job role

The Service Governance Manager Role is responsible for the end-to-end governance of external vendors and outsourced services within Allianz Services. The role ensures vendor compliance with Allianz policies, regulatory requirements, information security standards, and contractual obligations while supporting efficient service delivery and operational excellence.  

Acting as the central coordination point between Business, Procurement, IT, Finance, Legal, Compliance, Controlling and external suppliers, the Vendor Governance Manager oversees vendor onboarding, contract administration, risk management, budget planning, operational controls, reporting, and governance processes. The role enables transparent decision-making, financial control, risk mitigation, and successful vendor performance management across the service lifecycle

What will you do

Vendor Governance & Compliance

• Ensure supplier compliance with Allianz governance, privacy, security, and regulatory requirements.
• Execute and coordinate Third Party Risk Management (TPRM) and Third Party Cyber Risk Management (TPCRM) assessments.
• Review and manage supplier risk assessments and remediation activities.
• Coordinate Data Processing Agreement (DPA) reviews, approvals, and signature workflows.
• Support internal and external audit activities, including evidence collection and remediation tracking.
• Maintain governance documentation, controls, and compliance records.
• Ensure outsourced services comply with Allianz internal policies and risk management frameworks 

Contract & Purchase Order Management 

• Manage contract renewals, extensions, amendments, and contractual updates.
• Coordinate legal entity transitions and contractual changes.
• Create, monitor, and extend Purchase Orders (POs).
• Maintain contract repositories and vendor documentation.
• Support Procurement activities related to supplier onboarding and contract administration.
• Monitor contractual obligations and ensure timely execution of governance activities.  

Vendor & Resource Onboarding 

• Coordinate onboarding and offboarding activities for external suppliers and contractor resources. 
• Manage onboarding processes through Fieldglass and related governance platforms.
• Create, activate, maintain, and unblock external user accounts.
• Coordinate AVC deployment and technical onboarding activities where required.
• Ensure compliance of onboarding processes with Allianz governance and security standards.  

Project & Service Governance

• Track vendor-related Change Requests and governance actions.
• Monitor project progress, delivery status, risks, and dependencies.
• Maintain project and operational risk registers using RAG methodology.
• Ensure governance activities are executed according to established frameworks and standards.
• Provide oversight of service delivery governance and operational controls.
• Support portfolio governance activities and strategic initiatives.  

Steering Committees & Executive Reporting

• Organize and facilitate Steering Committee meetings and governance forums.
• Prepare executive presentations, dashboards, status reports, and governance updates.
• Deliver operational and executive reporting on vendors, contracts, services, budgets, and risks.
• Present governance insights and recommendations to senior stakeholders.
• Support management decision-making through accurate and timely reporting.

Financial Governance, Budgeting & Controlling

• Lead annual and multi-year budgeting activities for assigned services and suppliers.
• Monitor budget consumption, financial commitments, CAPEX, and OPEX expenditures.
• Create and maintain financial cases within SAP Analytics Cloud (SAC).
• Support financial planning, controlling approvals, and budget reallocations.
• Ensure alignment between vendor costs, budget forecasts, and business objectives.
• Collaborate closely with Finance and Controlling teams to maintain financial governance and transparency.  

Forecasting & Resource Planning 

• Support demand planning, forecasting, and resource allocation activities.
• Monitor resource capacity and utilization against approved budgets.
• Perform forecasting reviews and maintain accurate full-year forecasts.
• Identify risks and deviations impacting financial plans or resource capacity.
• Ensure timely reporting and correction of demand or forecasting discrepancies.  

Operational Excellence & Continuous Improvement

• Drive process improvements and governance standardization activities.
• Identify opportunities for automation and digitalization of governance processes.
• Improve reporting capabilities and operational efficiency through analytical insights and technology adoption.
• Contribute to governance framework enhancements and best practice implementation.
• Support organizational transformation and vendor management maturit

What you bring

Soft Skills 

• Strong organizational and planning capabilities;
• Excellent communication and presentation skills;
• Analytical thinking and attention to detail;
• Problem-solving and decision-making skills;
• Strategic mindset and business orientation;
• Ability to manage multiple stakeholders and priorities;
• Strong coordination, collaboration, and follow-up skills;
• Proactive and results-oriented approach;
• Adaptability and continuous improvement mindset; 

Systems & Tools : ServiceNow, Jira, Boost, SAP Analytics Cloud (SAC),SAP, Fieldglass, Power BI, SharePoint, Microsoft Office 365 (Excel, PowerPoint, Word, Teams, Outlook) 

Additional governance, procurement, compliance, and vendor management platforms as required.  

Qualifications & Experience 

• Bachelor's degree in Business Administration, Economics, Finance, Procurement, or a related field. 
• 5–7 years of experience in Vendor Management, Contract Management, Procurement Operations, Service Governance, or a comparable role. 
• Experience working with global suppliers and outsourced service environments. 
• Strong understanding of governance, compliance, risk management, budgeting, and financial control processes. 
• Experience collaborating with cross-functional stakeholders including Business, IT, Procurement, Finance, Legal, Compliance, and Controlling. 
• Advanced English proficiency (written and spoken). 
• Experience with ServiceNow, SAC, Jira, SAP, Fieldglass, Power BI, or similar enterprise platforms is considered an advantage. 

What we offer

We support your well-being

• Access dedicated counseling services, mental health resources, and well-being sessions designed to keep you feeling your best
• Enjoy a personalized benefits package through a monthly budget on the Benefit platform, covering medical subscriptions, meal tickets, private pension plans, life insurance, Allianz Tiriac exclusive insurance discounts, and many more.
• Prioritize what truly matters with time off on your birthday, additional vacation days for each year with Allianz (up to five extra days), Paid leave on December 24th and 31st, plus the flexibility to swap weekend holidays for extra days off, and special allowances for significant life events.

We invest in your growth

Take advantage of an extensive learning curriculum tailored to support your career growth and meet your professional needs, with access to a wide range of technical and soft skills trainings, international certifications (including Agile, Lean Six Sigma, PRINCE2, ITIL, IFOA, ACCA, IACCM, and more), learning resources from LinkedIn and Allianz platforms, language development opportunities (German, French, English), and our dedicated Leadership Program to help you reach the next level.

We value you and your work

We acknowledge and recognize your work through performance-based rewards to celebrate your achievements, team, and individual recognition programs to celebrate your contributions and internal referral bonuses.  

Your personal information, including sensitive data, may be shared with Hiring Managers to evaluate your suitability for the role. Only candidates who meet the criteria will be contacted, and all applications will be treated with strict confidentiality.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer.
We are united by a shared commitment: to put our customers first and at the center of everything we do. Their needs inspire our thinking and guide our actions.
Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture.
We therefore welcome applications regardless of ethnicity or cultural Internal background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.

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