Service Manager

Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our global footprint, with more than 7,300 employees located across ten countries and four continents, enables us to unlock value for our partners across the insurance value chain and deliver superior client experience within Allianz Group. At Allianz Services, we have a strong specialization in core insurance operations, shared services, business analytics, engineering, and management consulting. Our people and our trusted relationships with partners are what matter most. These are rooted in our values of compassion, integrity, and expertise and we strive to continuously evolve, improve, and deliver excellence while contributing successfully to the transformation of Allianz. Caring actively for the environment, for people, and for our customers is what makes us a great place to work and together we are shaping a better and more caring tomorrow. 

Job role

The Service Manager is responsible for fostering strong relationships with internal teams and customers, ensuring seamless communication and collaboration. This role demands a proactive approach to organizing, preparing, and facilitating meetings and workshops, aimed at aligning stakeholders and driving project success.

What you will do

Stakeholder Management: 

• Organize, prepare, and facilitate meetings / workshops with the internal teams as well as with customers;

Continuous Service Improvement / Quality Management: 

• Conduct retrospective sessions with customers and service delivery team to ensure a continuous service improvement;

Reporting project specific information to various stakeholders:

• Regular project reporting covering topics such as achievements, risks, issues, impediments, decisions & team capacity;
• KPIs tracking and reporting;

Provide support to Account Managers by assisting in sales-related activities such as proposal preparation (PowerPoint and Excel);
Manage documentation, including service plans, reports, and contracts, ensuring accuracy and compliance;
Organize Team Building Events, Offsite Events, Travel Management;

What you bring

• Coordination and collaboration skills to work with cross-functional teams, both locally and globally;
• Facilitate communication and maintain strong relationships with stakeholders, including clients, vendors, and internal teams „proactive customer-centric working style”;
• Incorporation of good self-organization is required;
• Autonomous working style;
• Ability to adapt well to fast-paced environments with changing circumstances;
• Demonstrate proficiency in Excel and PowerPoint;
• We highly welcome candidates with a genuine interest and affinity for Information Technology (IT) and Generative Artificial Intelligence (GenAI), as these attributes are considered valuable assets to our team. 

You have

• University degree in a relevant field such as Business Administration or similar;
• 3+ years of relevant working experience ideally with experience in service/project management, preferably with a focus on global projects and services coordination;
• Advanced Excel and PowerPoint skills;
• Excellent coordination and organizational skills, with the ability to prioritize tasks
• Attention to detail;
• Strong problem-solving abilities;
• Fluent English is required (speaking and writing);

What we offer

We support your well-being

•  Access dedicated counseling services, mental health resources, and well-being sessions designed to keep you feeling your best
• Enjoy a personalized benefits package through a monthly budget on the Benefit platform, covering medical subscriptions, meal tickets, private pension plans, life insurance, Allianz Tiriac exclusive insurance discounts, and many more.
• Prioritize what truly matters with time off on your birthday, additional vacation days for each year with Allianz (up to five extra days), Paid leave on December 24th and 31st, plus the flexibility to swap weekend holidays for extra days off, and special allowances for significant life events.

 We invest in your growth

Take advantage of an extensive learning curriculum tailored to support your career growth and meet your professional needs, with access to a wide range of technical and soft skills trainings, international certifications (including Agile, Lean Six Sigma, PRINCE2, ITIL, IFOA, ACCA, IACCM, and more), learning resources from LinkedIn and Allianz platforms, language development opportunities (German, French, English), and our dedicated Leadership Program to help you reach the next level.

We value you and your work

 We acknowledge and recognize your work through performance-based rewards to celebrate your achievements, team, and individual recognition programs to celebrate your contributions and internal referral bonuses.  

Your personal information, including sensitive data, may be shared with Hiring Managers to evaluate your suitability for the role. Only candidates who meet the criteria will be contacted, and all applications will be treated with strict confidentiality.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let's care for tomorrow.

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