Capacity Manager

Role Purpose 

The Capacity Manager ensures that Allianz Technology’s IT infrastructure, platforms, and services have the right amount of capacity — at the right time, at the right cost — to meet current and future business demands. This role operates across the full ITIL v4 Capacity & Performance Management practice, encompassing business capacity management (translating business forecasts into IT demand), service capacity management (ensuring end-to-end services perform within SLA parameters), and component capacity management (monitoring and optimising infrastructure components). The Capacity Manager is a critical link between business planning, service design, financial management, and technical operations, preventing both under-provisioning (outages, degraded performance) and over-provisioning (waste, unnecessary cost). 

Key Responsibilities 

• Own and operate the Capacity & Performance Management practice across Allianz Technology: define policies, processes, roles, and governance in alignment with ITIL v4 and Allianz global IT standards. 

• Develop and maintain the Capacity Plan: a rolling 12–36 month forward-looking document that forecasts IT resource requirements based on business growth projections, seasonal demand patterns, and planned initiatives (new products, migrations, regulatory changes). 

• Monitor, analyse, and report on the capacity and performance of critical IT services, platforms, and infrastructure components (compute, storage, network, database, middleware, cloud resources) using enterprise monitoring tools (e.g.: Dynatrace, Datadog, Azure Monitor, Prometheus/Grafana). 

• Perform capacity modelling and trend analysis: use historical data, statistical methods, and simulation to predict future resource requirements and identify capacity bottlenecks before they impact service delivery. 

• Define and manage performance thresholds, alerting rules, and event correlation criteria to enable proactive detection and resolution of capacity-related issues. 

• Collaborate with Service Level Management to ensure capacity targets are embedded in SLAs, OLAs, and underpinning contracts; provide capacity-related input to service reviews. 

• Partner with FinOps Manager and Service Financial Management to balance capacity investment against cost efficiency: recommend optimal procurement timing, right-sizing, and resource consolidation. 

• Advise Change Enablement and Release Management on the capacity impact of proposed changes, new deployments, and infrastructure modifications; participate in CAB reviews as capacity subject matter expert. 

• Manage demand: work with business stakeholders and Demand Management to understand, anticipate, and influence demand patterns, including implementing demand shaping techniques (throttling, tiered service levels, off-peak scheduling). 

• Ensure capacity readiness for major business events (e.g., renewal seasons, regulatory reporting deadlines, product launches) through dedicated capacity stress testing and contingency planning. 

• Drive cloud capacity optimisation: auto-scaling policies, reserved capacity management, burstable instance strategies, and container orchestration tuning (Kubernetes HPA/VPA, cluster autoscaler). 

• Support continual service improvement by analysing capacity-related incidents, identifying recurring performance bottlenecks, and implementing structural improvements. 

• Produce regular capacity reports and executive dashboards for IT leadership, including resource utilisation trends, capacity risk assessments, and investment recommendations. 

Required Qualifications & Experience 

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent professional experience. 

• 5+ years of experience in IT infrastructure management, capacity planning, or performance engineering within a large enterprise environment (insurance/financial services preferred). 

• ITIL v4 Foundation certification required; ITIL Specialist (High Velocity IT or Create, Deliver & Support) or ITIL Strategist (Direct, Plan & Improve) preferred. 

• Demonstrated expertise with enterprise monitoring and capacity planning tools: Dynatrace, Datadog, AppDynamics, Prometheus/Grafana, Azure Monitor, AWS CloudWatch, or equivalent. 

• Strong understanding of cloud infrastructure (Azure preferred, AWS/GCP acceptable): compute, storage, networking, auto-scaling, container orchestration (Kubernetes), and serverless architectures. 

• Experience with capacity modelling techniques: statistical forecasting, trend analysis, simulation, and workload characterisation. 

• Working knowledge of ITIL practices adjacent to Capacity Management: Availability Management, Service Level Management, Change Enablement, Incident Management, and Problem Management. 

• Proficiency in data analysis and visualisation tools (Power BI, Tableau, Grafana, Excel advanced modelling) and scripting (Python, SQL, PowerShell) for capacity analytics. 

• Experience with performance testing methodologies and tools (JMeter, Gatling, Locust) for validating capacity assumptions. 

• Excellent stakeholder management skills; ability to translate complex technical capacity data into business-relevant recommendations for senior leadership. 

• Familiarity with FinOps principles and cost-capacity trade-off analysis is strongly preferred. 

• Fluent English required

What we offer

• • We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
  • We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
  • From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
  • Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.