Cloud and Data Centre - Delivery Centre Lead - Hungary

About the Job 

 The Delivery Centre Lead is responsible for the strategic alignment with CDC Global Shared Service to deliver high level of operational efficiency of the Delivery Centre in Hungary. This role works closely with Global Chapter Area Leads ensure effective and efficient Service Delivery and Talent Management – Attain, develop and retain talent as per the agreed SWP while optimizing and stabilizing service delivery

What you do

• Leadership and Strategy:
• Provide local leadership and clarity to CDC colleagues in Hungary Delivery Centre.
• Be an integral member of the CDC leadership team, drive assigned global initiatives.
• Ensure of alignment of CDC Global strategy and goals with the performance targets of CDC Hungary Delivery center colleagues.

• HC CE Service Management:
• Support relevant Tribe Leads for ‘Hybrid Cloud CE Service Delivery’ to achieve high Net Promoter Scores (NPS).
• Support relevant Tribe leads to transform/evolve/integrate HC CE services to Global Shared Services where applicable.
• Support relevant Tribe leads to oversee the capacity, availability, and serviceability of CDC HC CE Services.
• Facilitate communication channels between HC CE customers and in-house delivery teams.
• Act as a link between Hungary Branch / Regional org and CDC stakeholders facilitating smooth and collaborative functioning to deliver value to customer.

• Customer Relationship Management:
• Develop strong relationships with CE OE IT management and support regular OE service management calls.
• Understand customer IT landscapes and ensure Hybrid Cloud services align with overall customer needs.
• Facilitate communication channels between customers and in-house delivery teams
• Listen to annual NPS feedback, build and execute steps to improve it

• People Management:
• Sponsor upskilling/cross skilling initiatives for CDC Hungary.
• Track job market changes and build it into retention strategy.
• Evaluate/create/execute steps to continuously improve AES.
• Participate in Branch level line management initiatives, ensure alignment with CDC initiatives and support Branch Manager to meet Branch targets

• Financial Management:
• Support relevant Tribe Leads to create and manage annual cost and revenue budgets for Hybrid Cloud CE Service (D20, B41 profit center).
• Support relevant Tribe Leads to maintain a price catalog for Hybrid Cloud CE Service (BSN:8001075).
• Track billing and ensure PPM-based booking of all CDC Hungary resources
• Support relevant Tribe Leads to supervise software/hardware maintenance contracts for HC CE and support central procurement in negotiations as needed
• Support relevant Tribe Leads to develop business cases to support service portfolio development decisions.

Job Title: Cloud and Data Centre - Delivery Centre Lead – Hungary 

About the Job 

 The Delivery Centre Lead is responsible for the strategic alignment with CDC Global Shared Service to deliver high level of operational efficiency of the Delivery Centre in Hungary. This role works closely with Global Chapter Area Leads ensure effective and efficient Service Delivery and Talent Management – Attain, develop and retain talent as per the agreed SWP while optimizing and stabilizing service delivery

What you do

• Leadership and Strategy:
• Provide local leadership and clarity to CDC colleagues in Hungary Delivery Centre.
• Be an integral member of the CDC leadership team, drive assigned global initiatives.
• Ensure of alignment of CDC Global strategy and goals with the performance targets of CDC Hungary Delivery center colleagues.

• HC CE Service Management:
• Support relevant Tribe Leads for ‘Hybrid Cloud CE Service Delivery’ to achieve high Net Promoter Scores (NPS).
• Support relevant Tribe leads to transform/evolve/integrate HC CE services to Global Shared Services where applicable.
• Support relevant Tribe leads to oversee the capacity, availability, and serviceability of CDC HC CE Services.
• Facilitate communication channels between HC CE customers and in-house delivery teams.
• Act as a link between Hungary Branch / Regional org and CDC stakeholders facilitating smooth and collaborative functioning to deliver value to customer.

• Customer Relationship Management:
• Develop strong relationships with CE OE IT management and support regular OE service management calls.
• Understand customer IT landscapes and ensure Hybrid Cloud services align with overall customer needs.
• Facilitate communication channels between customers and in-house delivery teams
• Listen to annual NPS feedback, build and execute steps to improve it

• People Management:
• Sponsor upskilling/cross skilling initiatives for CDC Hungary.
• Track job market changes and build it into retention strategy.
• Evaluate/create/execute steps to continuously improve AES.
• Participate in Branch level line management initiatives, ensure alignment with CDC initiatives and support Branch Manager to meet Branch targets

• Financial Management:
• Support relevant Tribe Leads to create and manage annual cost and revenue budgets for Hybrid Cloud CE Service (D20, B41 profit center).
• Support relevant Tribe Leads to maintain a price catalog for Hybrid Cloud CE Service (BSN:8001075).
• Track billing and ensure PPM-based booking of all CDC Hungary resources
• Support relevant Tribe Leads to supervise software/hardware maintenance contracts for HC CE and support central procurement in negotiations as needed
• Support relevant Tribe Leads to develop business cases to support service portfolio development decisions.

What you bring

• Proven People Leader
• Proven leadership experience in a similar role within the cloud and data center services industry.
• Proven IT track record (academic and experience)
• Strong understanding of On Prem and Public Cloud services and customer relationship management.
• Good financial management and budgeting skills.
• Ability to lead and manage large teams effectively.
• Strong communication and stakeholder management skills.
• Ability to easily communicate data center and cloud engineers, having right level of technological and architectural understanding
• MBA degree is advantage
• Basic knowledge of AI technologies, principles, and their practical use

 What we offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks, and security, to application platforms ranging from workplace services to digital interaction.

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

Find us at: www.linkedin.com/company/allianz-technology.

D&I statement

Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life.

Join us. Let´s care for tomorrow.

You. IT

To Recruitment Agencies:

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.