Problem Manager

About the job

The agile CPI team at Allianz Technology is responsible for Process Excellence in Change-, Problem- and Incident Management for multiple Allianz companies in Germany. This means on the one hand to be in charge of defining and designing these processes, and on the other hand to fulfill the corresponding roles in Change, Problem and Incident Management. The CPI team has the strategic task of acting as the central point of contact for CPI processes within local Allianz Technology Germany as well as its vis-à-vis its providers, and of creating transparency in the event of Changes, Problems, Incidents, and escalations by means of rapid, comprehensible, and precise communication.

As a Problem Manager it’s your responsibility to review (major) Incidents, and to identify sustainable solutions for removing the underlying Problems.

What you do

• Steering/moderation of conference calls on Problem Management topics with various stakeholders inside and outside Allianz Technology Germany, mostly in English language
• Coordinating and following up on the implementation of activities with the aim of sustainable impact avoidance
• Defining measures to avoid Incidents, including their communication within the framework of Proactive Problem Management
• Preparing Management-oriented information to support their decision-making
• Contributing to a continuous improvement of the Allianz Technology Problem Management process along the operational experiences

What you bring

• Bachelor, e.g., in (Business) Informatics, IT training, or equivalent practical experience
• Knowledge and experience of or in agile working environments
• Analytical thinking and quick comprehension skills
• Open and confident demeanor with internal and external partners and management
• Proven professional experience with (Senior) Management interaction
• Ability to communicate and work in a team and enjoy working on your own initiative
• Good ITIL knowledge (at least ITIL v3 Foundation Level)
• Basic knowledge of AI technologies, principles, and their practical use.
• Business fluent in German and English (written and spoken)

What we offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

About Allianz Technology

Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 11,000 employees located in 20 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.

We oversee the full digitalization spectrum – from one of the industry’s largest IT infrastructure projects that includes data centers, networking, and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.

D&I statement

Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life.

To Recruitment Agencies:

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.

Join us. Let´s care for tomorrow.

You. IT

75785 | IT & Tech Engineering | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent

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