Problem Manager

About the Job

The agile CPI team at Allianz Technology is responsible for Process Excellence in Change-, Problem- and Incident Management for multiple Allianz companies in Germany. This means on the one hand to be in charge of defining and designing these processes, and on the other hand to fulfill the corresponding roles in Change, Problem and Incident Management. The CPI team has the strategic task of acting as the central point of contact for CPI processes within local Allianz Technology Germany as well as its vis-à-vis its providers, and of creating transparency in the event of Changes, Problems, Incidents, and escalations by means of rapid, comprehensible, and precise communication.

As a Problem Manager it’s your responsibility to review (major) Incidents, and to identify sustainable solutions for removing the underlying Problems.

What You Do

• Steering/moderation of conference calls on Problem Management topics with various stakeholders inside and outside Allianz Technology Germany, mostly in English language
• Coordinating and following up on the implementation of activities with the aim of sustainable impact avoidance
• Defining measures to avoid Incidents, including their communication within the framework of Proactive Problem Management
• Preparing Management-oriented information to support their decision-making
• Contributing to a continuous improvement of the Allianz Technology Problem Management process along the operational experiences

What You Bring

• Bachelor, e.g., in (Business) Informatics, IT training, or equivalent practical experience
• Knowledge and experience of or in agile working environments
• Analytical thinking and quick comprehension skills
• Open and confident demeanor with internal and external partners and management
• Proven professional experience with (Senior) Management interaction
• Ability to communicate and work in a team and enjoy working on your own initiative
• Good ITIL knowledge (at least ITIL v3 Foundation Level)
• Business fluent in German and English (written and spoken)
• Basic knowledge of AI technologies, principles, and their practical use.

What We Offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery, and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach. Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
• Access to the AYMC Sportpass with the opportunity to engage in various sports and fitness activities.
• Parking support, ensuring a seamless and stress-free commuting experience to and from the workplace. 

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centers, networks, and security, to application platforms ranging from workplace services to digital interaction.

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

Find us at: www.linkedin.com/company/allianz-technology.

Commitment to Integrity, Fairness & Inclusion

Allianz Technology is proud to be an equal opportunity employer dedicated to fostering an inclusive work environment for everyone. We embrace individuals of all gender identities and expressions, sexual orientations, ethnicities, ages, nationalities, religions, disabilities, and philosophies of life. Ultimately, our greatest strength as a company lies in the unique skills, experiences, and backgrounds our employees contribute.

To Recruitment Agencies

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz. 

94273 | IT & Tech Engineering | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent

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