Service Manager

About the Job 

As Service Manager ABS Germany in the context Project Management you will strengthen the Service Management Team that is responsible for the entire lifecycle of the major service "ABS Germany" along the principles and guidelines of Service Management within Allianz Technology.

Following the strategic direction of Allianz Group to implement the BMP (Business Master Platform) and the Allianz Customer Model (ACM), as well as the inclusion of the Allianz Technology Global Delivery Model, you will support the further development of the existing services along the needs and requirements of the respective Allianz entities (e.g. integration of further group standards).

As Service Manager you will work hand in hand with the respective Delivery Units, internal/ external providers, as well as in an international context with highly committed teams.

Strong IT Service/ Project Management knowledge to understand the existing group standards and technical market developments as well as the confident interaction with different IT stakeholders complete your professional skills and form the basis for a successful collaboration.

What you do

• Ongoing optimization of service definitions and service descriptions, service onboarding and lifecycle management.
• Negotiation of service level agreements with customers and providers and monitoring of service delivery performance metrics
• Proactive support of the business unit and customers to ensure compliance with service level agreements
• Operational and coordinating support for urgent service issues (e.g., support for Incident coordination)
• Planning and support of change management in coordination with platform management
• operation and continuous development of license management
• Technical support and monitoring in the newly introduced service-oriented delivery, as well as the development of guidelines with regard to the continuous improvement of service delivery.

What you bring

• Completed studies (computer science, business informatics or mathematics) or comparable education
• German and English fluently spoken and written

• More than 5 years of practical experience in IT Service/ Project Management (ideally software development, infrastructure), as well as proven skills in managing projects

• Proven experience in Change Management and managing Transformation projects

• ITIL Foundation certification, plus others is an advantage

• Proactive, structured and independent working style as well as first leadership experience, especially in terms of decision making skills and assertiveness

• Experience with ServiceNow as a ticket and incident management system is an advantage

 What we offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

About Allianz Technology

Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 11,000 employees located in 20 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.

We oversee the full digitalization spectrum – from one of the industry’s largest IT infrastructure projects that includes data centers, networking, and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.

D&I statement

Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life.

To Recruitment Agencies:

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.

Join us. Let´s care for tomorrow.

You. IT

75751 | Operations | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent

.