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Technical Service Manager

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Job Level:  Professional
Location: 

Budapest, HU, 1087

Area of Expertise:  Operations
Unit:  Allianz Technology
Employing Entity:  Allianz Technology SE Hungary Branch
Job Type:  Full-Time
Remote Job:  Hybrid working
Employment Type:  Permanent
ID:  89505
Position Cluster:  Non-Executive

Position Overview:


We are seeking a Technical Service Manager to lead the optimization and management of our global service portfolio. This role is crucial for integrating new components such as Databricks and AI use cases, ensuring compliance with increased SPM and audit activities. The Technical Service Manager will be responsible for implementing mature service processes, supporting service management, and enhancing collaboration with vendors.

 

Main Responsibilities:

 

  • Plan and set up the shared managed service concept for a globally available service portfolio, developed both externally and internally. This includes ongoing optimization of service definitions, descriptions, onboarding, and lifecycle management.
  • Negotiate service level agreements with customers and providers and monitor service delivery performance metrics to ensure compliance.
  • Provide proactive support to business units and customers to ensure compliance with service level agreements.
  • Coordinate the operations and maintenance of related software, complex server infrastructure, and databases according to Allianz Technology standards.
  • Provide an efficient interface with various teams and offer appropriate service management support across different platforms.
  • Identify opportunities for process improvements and lead initiatives to optimize service delivery and enhance customer satisfaction.
  • Encourage a culture of learning and adaptability, fostering an environment where feedback is actively sought and implemented.
  • Evaluate and manage risks associated with technical service changes or upgrades.
  • Develop various reports to be presented to management.
  • Plan capacity and sizing of the service components and initiate planning and setup of new service components.
  • Act as the counterpart for key customers and other relevant stakeholders (e.g., Finance, Procurement, Purchasing).
  • Escalation Point: Serve as the first point of escalation for related services.
  • Vendor Collaboration: Collaborate with external vendors and service providers to ensure quality service delivery aligns with organizational standards.
  • Documentation: Maintain service-related documentation according to Allianz Technology standards.
  • Integration of New Components: Oversee the integration of new components, such as Databricks, and AI use cases, increasing SPM and audit activities to ensure oversight and compliance.
  • Enhanced Support for Service Manager: Support the existing Service Manager and Tribe Lead to improve workload management and service quality.

 

Professional Requirements:

 

  • Ability to work in an agile environment.
  • Experience in Banking, Finance, or Insurance is required.
  • Strong analytical capabilities.
  • Academic Background: Bachelor’s degree in Computer Science, Economics, or a related quantitative field.
  • English language proficiency is required; German language skills are a plus.
  • Business analysis (Jira, Confluence, Agile tools)
  • Ownership and initiative
  • Relationship management
  • Service focus
  • Service reporting
  • Strategic thinking
  • Understanding of service management framework
  • Profound general IT knowledge in Hard- and Software Architectures, ideally also in cloud architectures / environments (AZURE, AWS)

About Allianz Technology

 

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centers, networks, and security, to application platforms ranging from workplace services to digital interaction.

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

 

Find us at: www.linkedin.com/company/allianz-technology.

 

Commitment to Integrity, Fairness & Inclusion

 

Allianz Technology is proud to be an equal opportunity employer dedicated to fostering an inclusive work environment for everyone. We embrace individuals of all gender identities and expressions, sexual orientations, ethnicities, ages, nationalities, religions, disabilities, and philosophies of life. Ultimately, our greatest strength as a company lies in the unique skills, experiences, and backgrounds our employees contribute.

 

To Recruitment Agencies

 

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.

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