Care Advisor- Medical

Care Advisor:-
About the Role
At Allianz Partners, we are committed to delivering exceptional support and peace of mind to our customers when they need it most. As a Care Advisor, you will be the first point of contact for customers, healthcare providers, and other stakeholders, providing professional guidance and support on medical and insurance-related inquiries.In this role, you will manage a variety of customer interactions, ensure cases are handled efficiently and accurately, and deliver an outstanding service experience across multiple communication channels. If you are passionate about helping people, thrive in a fast-paced environment, and have a healthcare background, we'd love to hear from you.

What You'll Do

Provide professional guidance and support regarding medical case reviews and authorization requests over the phone.Respond to inquiries related to policy coverage, claims, hospital admissions, and customer complaints.Deliver exceptional customer service through phone, email, live chat, and other communication channels.Ensure all cases are handled within agreed service levels and quality standards.Accurately document customer interactions, case details, and actions taken to ensure effective follow-up and resolution.Collaborate closely with internal teams and Care Centre Management to ensure seamless customer support.Contribute to customer satisfaction and Net Promoter Score (NPS) targets through high-quality service delivery.Maintain a customer-first mindset while managing multiple priorities in a dynamic environment.

AI Readiness As part of our digital transformation journey, you will work effectively in an environment supported by artificial intelligence (AI), machine learning, data analytics, and cloud-based technologies. You will leverage these tools responsibly while adhering to Allianz Partners' standards for data privacy, security, and ethical use.

What You'll Bring

Medical background is mandatory.
6 months to 3 years of professional experience.
Previous experience in a customer-facing role is highly desirable.
Experience within the insurance industry is an advantage.
Experience in a contact center or call center environment is preferred.Ability to work effectively in a fast-paced environment and manage competing priorities.Strong communication and interpersonal skills.
Proficiency in Microsoft Office applications, particularly Word and Excel.
Fluency in English is essential.Flexibility to work rotating shifts, including evenings, weekends, and public holidays.Experience working with customer service technologies and AI-enabled service platforms is a plus.  

Why Join Allianz Partners?
Be part of a global organization dedicated to helping and caring for people.Develop your career in a diverse and inclusive workplace.Gain exposure to international healthcare and insurance operations.Work alongside experienced professionals in a collaborative environment.Make a meaningful impact on customers' lives every day.

How We Hire

Allianz Partners does not accept unsolicited CVs or approaches from recruitment agencies. We only work with agencies on our approved supplier list and under contractual agreement. Any unsolicited applications submitted by agencies will not be considered.