Claims Adminstrator

We are Allianz Partners. The leader in assistance and insurance solutions in the areas of international health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the International Health part of the business, which has a number of well-known customer facing brands such as Allianz Care, Nextcare and Medi24.

The International Health line of business provides international health, life and disability insurance and services, reinsurance and administration services to a wide range of customers. These include multinational companies, intergovernmental organizations (IGOs), non-governmental organizations (NGOs), private individuals, families and students. Our mission is to ensure that customers have access to quality healthcare through our support, care and commitment to go the extra mile. We are a truly global health partner for our customers, ensuring fast and simple access to the best advice, treatment and value for our customer

JOB overview:

The role of Claims Administrator involves recording medical claims for clients worldwide. We ensure a high level of customer service, while registering claims within our service level agreement. The Claims Administration Department is a very fast paced and challenging environment

What you do

KEY RESPONSIBILITIES
Key responsibilities will include, but are not limited to, the following:

•  Preparation, Scanning and Registering of incoming claims received by post and email to ensure that daily clear to zero targets are achieved.
•  Data enter incoming claims to optimize claims adjudication and ensure departmental Service Level Agreements are achieved.
•  Collate and post claims letters in order to provide clients with notification of their claim settlement.
•  Liaise with other departments for support to ensure an efficient and professional response is given, thereby achieving customer satisfaction.
•  Support Global Offices with administration duties.
•  Maintain accurate filing records in a manner that allows files to be located quickly, thereby ensuring that customer queries can be dealt with efficiently.
•  Resend unsuccessful emails ensuring.
• Assist the in-house medical team by using AI models to streamline client hospital admissions, evacuations, repatriations, and other cases, ensuring efficient and effective service.

Our employees play an integral part in our success as a business. We appreciate that each of our employees is unique and has unique needs and ambitions, and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is a key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance

Allianz Group is one of the most trusted insurance and asset   management companies in the world. Caring for our employees, their ambitions,   dreams and challenges, is what makes us a unique employer. Together we can   build an environment where everyone feels empowered and has the confidence to   explore, to grow and to shape a better future for our customers and the world   around us.

At Allianz, we stand for unity: we believe that a united world is a   more prosperous world, and we are dedicated to consistently advocating for   equal opportunities for all. And the foundation for this is our inclusive   workplace, where people and performance both matter, and nurtures a culture   grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural   background, age, gender, nationality, religion, social class, disability or   sexual orientation, or any other characteristics protected under applicable   local laws and regulations.

Great to have you on board. Let's care for tomorrow