Claims Officer - Fluent German Speaker

What you do

You work in the division Health & Benefits Claims Germany. We deal with processing of demanding health insurance cases in Germany and abroad. With a great deal of interest in medical matters in contact with customers, we enable professional processing. From the initial correspondence to the conclusion, including the examination of recourse options. We work in a specialized team and use a global network of providers, doctors and other experts.

Your key responsibilities: 

• Examination of insurance cover including pre-claims and premium check

• Examination of entitlement to benefits in accordance with the terms and conditions of insurance

• Assessment of medical facts and diagnoses

• Settlement and payment of the service entitlement to our customersWritten correspondence with our customers;

• Conducting customer-oriented telephone calls

• Examination and assessment of recourse claims

• Assumption of special tasks (by arrangement), e.g. examination and assessment of emergency call damage within the framework of an interface to the emergency call centre

• Collaboration within the team and across other departments

What you bring:

• Completed training as a social security clerk, health care clerk, medical assistant or comparable training ·
• Experience in the use of MS Office and other IT systems 
• Very good knowledge of German language (C1) as well as good written and spoken English skills 
• Strong customer orientation 
• High motivation and willingness to learn 
• Communication and teamwork skills

Please note that the working schedule will be from Monday to Friday, standard working hours.

What we offer:

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Great to have you on board. Let's care for tomorrow.