Claims Team Leader

Location: Cairo,Egypt

Allianz Partners’ Claims team is looking for an enthusiastic and motivated People Leader, who will manage a team of Claims Officers, dedicated to key client accounts.
The ideal candidate will have a strong background in people and performance management. The role will involve working closely with, and providing support to, the Claims Department managers to ensure the team operates efficiently and that KPI’s are met.

KEY RESPONSIBILITIES/ What You Do:

Key responsibilities will include, but are not limited to, the following:

• Distribute and monitor the team’s daily workload to facilitate:
o Effective claims processing
o The attainment of individual and group productivity
o The consistent quality of claims adjudication, thereby ensuring release limit attainment
• Carry out individual performance management in order to maintain and improve individual productivity, quality and decline rate levels
• Carry out regular team meetings and huddles to improve internal communication and to inform your team of departmental policies and protocols. Idea generation and problem solving should be part of such meetings.
• Foster and maintain team morale
• Responsibility for Team Engagement & Motivation, driving AES within the team
• Collaborate with Claims Performance Lead to assume a proactive and positive approach to the handling of complaints and escalated issues, in line with established protocols, ensuring effective communication with internal and external stakeholders.
• Effective succession planning to ensure operational success and employee development & retention
• Verify and release high value claims to ensure accurate processing and client satisfaction
• Identify and deal effectively with all emergent issues in a professional and timely manner, while following Company Performance Management and Development policies

At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions. All while ensuring human oversight for claims to maintain service integrity. By embracing AI and Emerging Technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to Ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.

KEY REQUIREMENTS
• Proven people management experience
• Customer focused
• Honesty and Integrity
• Strong Communication (verbal & written) and Interpersonal Skills
• Ability to motivate a team and to lead by example
• Strong time management skills and ability to work well under pressure
• Results Driven
• Flexible
• Strong Knowledge of Microsoft Office ( Excel, Word)
• Completion or progression towards Diploma in Private Medical Insurance
• Degree in Business/HR Management or equivalent desirable

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Great to have you on board. Let's care for tomorrow.