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IT Support Team Lead

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Job Level:  Professional
Location: 

Cairo, EG

Area of Expertise:  IT & Tech Engineering
Unit:  Allianz Partners
Employing Entity:  Nextcare Egypt
Job Type:  Full-Time
Remote Job:  Hybrid working
Employment Type:  Permanent
ID:  107884
Position Cluster:  Non-Executive

This role is to support and maintain NEXtCARE‘s systems and infrastructure while ensuring a proper service delivery , resiliency, and continuity of the IT services hosted on premise and on the cloud.    

 

What you do 

In this role, you will: 

  • Lead the IT Support Team (3 people) and supervise their daily activities  

  • Ensure alignment of business expectations and IT service delivery  

  • Ensure availability of the services within the agreed and acceptable service levels  

  • Ensure business continuity and high availability of all critical IT components  

  • Supervise the IT service management system and distribute requests and incidents amongst the team  

  • Responsible for the design and implementation of the IT infrastructure services  

  • Responsible for day-to-day administration and reporting of the IT services  

  • Responsible for general health, maintenance, and support of the infrastructure components  

  • Contribute to the infrastructure deployments, enhancements and documentation   

  • Respond to escalated service incidents and requests using email, phone, and web  

  • Coordinate with other teams where IT service support is request  

  • Provide advice and information regarding the infrastructure as best practices  

  • Produce written designs and documentation regarding proposed or actual deployments 

 

What you bring 

 

  • Education: University degree in computer science or other relevant discipline  

  • Experience: 5+ years in IT management and hands-on technical experience , with at least 2 years of experience managing a team  

  • Certifications: Cloud, Operating system management, virtualization, Network and system administration 

  • Strong IT background and hands-on experience in:  

    • Software: Microsoft Products (Servers management, Applications) Operating Systems: Microsoft Windows server (2012R2, 2016, 2019), Linux, CentOS  

    • Network: Cisco (routing, switching, security)  

    • Storage: HP, EMC  

    • Virtualization: MS Hyper V, VM Ware  

    • Cloud: MS Azure, AWS, Oracle Cloud 

  • You work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use. 

 

 

107884 | IT & Tech Engineering | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

 

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

 

Join us. Let's care for tomorrow.

Apply now »