Medical Services Coordinator
Cairo, EG
What you do
- Entry of treatment guarantees into the system
- Checking policies for coverage and completing treatment guarantees up to authorization stage
- Following up on outstanding cases by e-mail and telephone
- Processing of Maritime cases
- Reviewing the work queues and preparing for distribution and system management
- Other responsibilities as required and directed by the manager
- Assist in the processing of treatment guarantees
- Assist Manager in creation of policies for the department
- Record minutes of team meetings
- Responsibility for Health, Safety and Welfare within team (please refer to the Company’s Safety Statement for full list of responsibilities.
What you bring
- Experience in the health insurance industry
- Willingness to develop Medical knowledge
- Previous experience in a customer focused role , in a an administrative capacity
- Strong Knowledge of Microsoft Office (Excel, Word)
- Completion or progression towards the Diploma in Private Medical Insurance.
- Customer focused
- Strong communication (verbal & written)
- Ability to work effectively within a team environment
- Honesty and Integrity
- Ability to work under pressure
- Negotiation skills
- Ability to work on own initiative
- Highly motivated and proactiv
What we offer
Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.
Our products are embedded seamlessly into our partners’ businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.
We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.
We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Great to have you on board. Let's care for tomorrow.
At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions. All while ensuring human oversight for claims to maintain service integrity. By embracing AI and Emerging Technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to Ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.
