Regional Claims Manager

Reporting to the Global Head of Claims, the Regional Claims Manager is a key role, managing and leading a large multi-cultural team. This role is based in Manila, working closely with regional offices in Europe, Asia and the Middle East; and responsible for Asia Pacific area (Manila, Vietnam, Singapore, Hong Kong, Indonesia, Australia, China).

The successful candidate will have strong people, operations and change management skills. International health insurance experience is desirable but not required. Prior experience might include leading large teams in an insurance organisation, shared services or global Claims management centres. 

What you do :

Key Responsibilities

• Provide operational leadership and direction to ensure the effective running and management of a large claims team
• Drive high performance by leading and motivating the team to continuously meet and exceed SLAs and targets
• Strong monitor over workload forecast (with Work Force Management alignment) and Productivity targets monitoring.
• Lead the team through change and innovation, effectively managing change and driving continuous transformation and improvement
• Make sure Quality is monitored and initiatives are taken to improve “Right First Time”.
• Responsible for Providers’ Reconciliations, making sure financial clearance letters are signed and accounts are cleared for previous years.
• Promote a high performance culture - coaching managers and team leaders, and engaging teams to reach their full potential
• Ensure that end to end processes are efficient, effective and exceed customer expectations
• Ensure any required change is supported until implementation, with minimal operational distrubtion.

What you bring :

Required Experience

• 5+ years experience managing large teams
• Driven and motivated with an ability to motivate others to exceed targets
• Proven ability to effect and manage business change
• Ability to work well under pressure and on own initiative
• Highly motivated and proactive
• Excellent analytical skills
• Collaborative, with lots of energy and enthusiasm for the role
• Excellent leadership skills and ability to delegate effectively
• Experience working in a fast paced entrepreneurial environment

Required Education/Additional Requirements

- 10 years experience in healthcare management or Third level qualification.

-Valid work permit with the ability to work full time year round
-Fluency in English

-Strong communication skills (verbal & written)
-Ability to work effectively within a team environment
-Honesty and Integrity
-Ability to work under pressure
-Results driven and solution oriented
-High attention to detail and accuracy
-High problem solving capabilities
-Ability to prioritise workload and manage time effectively
-Ability to influence others
-Customer Focused

The successful candidate will have the opportunity to work in a growing multicultural company committed to empowering its employees and furthering their development. A competitive remuneration and benefits package is offered, including healthcare, pension, life & disability, travel subsidy, discounts on home and car insurance, sports & social club and support for professional studies

The successful candidate will have the opportunity to work in a growing multicultural company committed to empowering its employees and furthering their development. A competitive remuneration and benefits package is offered, including healthcare, pension, life & disability, travel subsidy, discounts on home and car insurance, sports & social club and support for professional studies