Call for Interest - Head of Service Delivery

Role overview

We are looking for a seasoned leader responsible for overseeing and driving multiple service deliveries across various Allianz Operating Entities (OEs). The role requires a strategic mindset, strong decision-making capabilities, and the ability to influence and collaborate with senior stakeholders in multiple locations to deliver value, drive efficiencies, and support business growth for Allianz Services Mauritius while aligning with Allianz Group objectives.

Your impact

Reporting directly to the CEO, the Head of Service Delivery will be responsible for managing and driving insurance operations for Allianz Operating Entities (OEs) by implementing and adhering to standardized operating procedures. The role involves identifying opportunities and supporting OEs in enhancing productivity, efficiency, and cost optimization while maintaining high standards of quality and service. This will be achieved through the strategic use of automation, AI, process re-engineering, and business analytics, thereby contributing to the OEs' and Group's success.

The Head of Service Delivery will also be tasked with developing a comprehensive blueprint and vision for upskilling and cross-skilling capabilities across Allianz Services. This includes fostering a future-ready workforce by promoting technical expertise, harmonization and synergy across Allianz Service units. Additionally, the role will play a critical part in achieving Allianz Services' financial and cost optimization targets by driving a cost-conscious culture and encouraging innovative practices.

Some of your core responsibilities include:

• Strategic partnership: Act as a trusted strategic partner for all Allianz OEs (your clients) by driving operational efficiencies, delivering value, and ensuring alignment with Group objectives.
• Business growth and expansion: Identify and capitalize on growth opportunities for Allianz Services Mauritius by leveraging the existing and potential customer base.
• Decision-making excellence: Apply strong decision-making skills in areas such as process viability, pricing methodology, investment decisions for process setup, and pitching for new lines of business in emerging skill areas.
• Cost and revenue governance: Provide robust guidance, control, and governance over cost and revenue management, ensuring compliance with the cost-plus business model.
• Stakeholder engagement: Lead interactions with senior stakeholders, including Directors and Heads of Business across Allianz OEs, to drive operational excellence, foster collaboration, and identify future growth opportunities.
• Talent strategy and future readiness: Design and implement a forward-looking strategy for upskilling and redeploying the talent base. Anticipate and address technological advancements, such as the automation of repetitive tasks through AI and robotics, to ensure a future-ready workforce.

What your bring into the role (leadership and technical skills)

Mandatory / Advanced level

1. Insurance domain expertise: Demonstrate a deep understanding of the insurance industry, including the end-to-end (E2E) value chain, covering underwriting, claims, policy administration, and customer service.
2. Inspiring leadership: Set a clear and compelling vision for your department, aligning teams with long-term strategic goals and fostering innovation and growth.
3. Stakeholder management: Build and maintain strong relationships with senior stakeholders incl, your clients, influencing and collaborating effectively to achieve shared goals.
4. Resilience and adaptability: Lead with stability and resilience in a dynamic environment, ensuring teams remain focused and motivated during periods of change or uncertainty.
5. Data-driven insights: Utilize business analytics and data-driven insights to support decision-making, improve performance, and deliver measurable value to OEs and the Allianz Group.

Recommended / Intermediate level

• Growth mindset: Embrace a forward-thinking, growth-oriented approach to continuously improve processes, adopt new technologies, and drive innovation across the organization.
• Market awareness: Stay informed on market developments, emerging trends, and innovative solutions within the insurance and service delivery landscape to foster technical excellence and maintain a competitive edge.
• Process optimization: Leverage technical knowledge to identify opportunities for process improvements, automation, and re-engineering to enhance operational efficiency and service quality.
• Strategic decision-making: Demonstrate sound judgment and the ability to make high-impact decisions in complex business scenarios, balancing short-term priorities with long-term objectives.
• Storytelling and influence: Craft compelling narratives to communicate complex ideas in a relatable and persuasive manner, ensuring alignment and buy-in from diverse stakeholders at all organizational levels.
• Talent development: Inspire and empower teams by fostering a culture of continuous learning, upskilling, and adaptability to meet the demands of a rapidly evolving business landscape.
• Digital leadership: Promote a culture of digital innovation, ensuring teams are equipped to adopt and leverage AI and digital tools to stay ahead in a competitive market.
• Language proficiency: Fluency in both French and English is essential for this role. Proficiency in other languages, such as German, Spanish, Italian, or Dutch, is highly advantageous and will enhance collaboration across Allianz’s global network.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
 
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
 
Join us. Let's care for tomorrow.