Call for Interest - Spanish/Italian Customer Service Associates

Job Role

We are looking for motivated and customer‑focused individuals who can provide excellent service to our clients while communicating fluently in Spanish or Italian. This is an expression of interest for potential upcoming opportunities.

Key Responsibilities

• Handle incoming calls and assist customers with their queries, requests, or issues.
• Provide clear, accurate, and timely information to customers.
• Conduct outbound calls when required, including follow‑ups on pending information or documents.
• Manage challenging or dissatisfied customers professionally and maintain a positive brand image.
• Perform back‑office tasks such as processing requests, updating records, and validating documents.
• Apply customer service procedures and ensure adherence to internal guidelines.
• Maintain confidentiality of customer information at all times.

Required Profile

• Organized, detail‑oriented, and reliable.
• Good listening and problem‑solving skills, with a strong sense of teamwork.
• Ability to handle pressure and adapt to different customer situations.

Education Level

• SC / HSC / Bac or equivalent.
• Experience in customer service is an advantage but not mandatory.

Working Hours

• Monday to Friday
• Shifts aligned with European time zones (Winter/Summer):
• 10:00–19:30
• 10:30–20:00
• 11:00–20:00
• 11:30–21:00

Languages

• Spanish or Italian (minimum Delf B1 level)

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. 
 
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. 
 
Join us. Let's care for tomorrow.