Bilingual Emergency Assistance Associate - 6-month contract

Are you passionate about helping people when they need it most? Do you thrive in a fast-paced environment where no two days are the same?

We are looking for compassionate, customer-focused Bilingual Emergency Assistance Associates to join our team on a 6-month contract. In this role, you will provide critical support to travelers facing medical emergencies and unexpected situations around the world. Through phone and email communications, you will help coordinate care, provide guidance, and ensure our clients receive timely assistance when they need it most.

At Allianz Partners, we know our success starts with our people. If you're looking for a meaningful role where you can make a real difference while developing valuable experience in a global assistance environment, we'd love to hear from you.

What you do

• You will work within a dynamic, 24/7 environment, providing timely, accurate, and efficient information and emergency travel assistance for clients, ensuring that our clients receive the proper care and attention.
• Open medical cases, work with Case Management and Claims teams to verify information, secure approvals for medical services, and facilitate smooth processing of invasive or investigative procedures.
• Provide clients with referrals to medical providers and work towards cost containment by leveraging our network.
• Manage billing arrangements with medical providers and handle both outgoing and incoming calls to update cases, implement action plans, and ensure a seamless payment process.
• Clearly explain policy coverage and limitations to clients, helping to avoid confusion and ensure they understand their benefits.
• Assist clients in navigating online resources for content and claim submissions, offering guidance as needed.
• Adhere to Canada’s Personal Information Protection and Electronic Documents Act, always ensuring client confidentiality.
• Aid with language translation.
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

What you bring

• Post-secondary education and a minimum of 6-12 months experience in a customer service role.
• Excellent verbal and written communication skills, with a professional and articulate phone manner.
• Demonstrate initiative and independent judgment in resolving customer issues.
• Fluency in French (reading, writing, and speaking) is required for this position.

What we offer

Base Pay: $20.76 per hour CAD

There is additionally a language stipend of $1.50 per hour worked

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

At Allianz we use some AI-assisted technology as part of our recruitment process to help match candidates to roles based on skills, experience, job title, and location. AI supports our recruiters by enhancing the efficiency and accuracy of candidate assessments and job recommendations, while all applications are reviewed by our recruitment team and final hiring decisions are made by humans.

Multiple vacancies may be filled from this job posting

How we hire:

We hire directly. Allianz Partners does not accept unsolicited CV’s or approaches from agencies. We only work with partners on our approved supplier lists under contract. Any unsolicited submission will not be considered.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Join us. Let's care for tomorrow.