Assistance Coordinator - Travel Medical

Position summar

To provide an efficient, professional and proactive customer-focusing response to requests for travel/medical assistance, and to co-ordinate all aspects of assistance in a secure cost-effective and thoughtful way in line with company procedures

Position Accountabilities
• To handle all incoming and outgoing calls in a prompt and courteous manner in line with company standards
• To assist clients as necessary by taking actions to provide high level services according to their needs and strive to always exceed their expectations
• Document conversations, actions, and correspondence into computer based system to ensure the clients and supervisor are updated accurately and timely on progress.
• Fill all necessary case information to relevant form, assist TL to case classify, summarize and file
• Work in a team environment to ensure proper case handling
• Work towards achieving on all Objectives set for department and individual
• Work on projects as assigned by team leader and/or Call Center Manager
• Back up of other project

Required Qualifications
• Previous 2-3 years working experiences in a large-scale customer service contact center, in telecommunications, hospitality tourism, aviation or insurance industry is considered desirable
• The ability to plan and manage time is essential and adapt to various working pressure
• Excellent PC skills (Word, Excel, Internet), including strong typing ability，and AI tool 
• Ability to handle diverse people, Should analyze the customer problem properly and provide logical solutions
• Excellent communication, interpersonal, and typing skills
• Good command of English and Mandarin (verbal and written)，Cantonese is preferre

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83649 | Customer Services & Claims | Entry Level | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.