Assistance coordinator-BMW Telematics
Chaoyang, BJ, CN
1. 按照公司的标准迅速礼貌地通过电话或者现场服务响应客户需求，回复客户咨询，及时有效的帮助客户解决问题；
2. 根据客户的需求，按照指定工作流程提供合理必要的高质量服务，达到或超越客户的期望；
3. 每天按照公司要求确保任务执行和电话沟通内容及时准确的录入到操作系统中，保证后续跟踪能得到及时准确的信息；
4. 及时有效的同服务提供商进行沟通，确保每个案件得到妥善解决，如因各种原因导致案件未能得到妥善解决，需按照公司的流程进行升级处理；
5. 和其他支持部门进行良好的沟通及配合（其他运营团队、质量与培训、网络部等）；
6. 配合完成上级领导安排的其他临时工作；
7. 严格遵守公司/部门管理制度，保证最基本的工作态度，不得出现因态度问题造成的客户投诉；
8. 正确进行话机各种状态的操作，包括按时登入、登出系统、未就绪状态点选、接听所有本机来电等；
9. 主动配合达成所在项目各项合同要求的重要绩效指标, 达成部门和个人的任务指标。
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the center of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Great to have you on board. Let's care for tomorrow.
Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz employees across functions, Allianz entities and geographies. Therefore, Allianz expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.
