Case Manager

CASE MANAGER – WORKERS COMPENSATION - CHARLESTOWN

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.  

As a Case Manager, you will play a pivotal role in supporting the TMF Workers’ Compensation team by managing a small portfolio of claims and delivering effective customer service. Your primary focus will be to reduce administrative noise and streamline processes, enabling the team to focus on achieving outstanding claims management outcomes. This role combines administrative expertise, customer service excellence, and claims management to ensure the smooth operation of the team while delivering a positive experience for our customers.

Your day-to-day responsibilities will include:

• Managing a small portfolio of low-touch claims, ensuring timely and effective resolution.
• Completing administrative tasks such as leave management, provider referrals, summarising documents, and handling customer queries.
• Coordinating travel appointments and supporting other claims management tasks as required.
• Managing correspondence via phone and email, ensuring clear, professional, and confident communication with stakeholders.
• Maintaining accurate documentation, correspondence, and records in compliance with legislative, privacy, and organisational standards.
• Contributing to a collaborative and productive team environment by aligning with the team’s culture and values.
• Assisting with document preparation and ad hoc tasks to support the team’s efficiency and effectiveness.
• Building and maintaining strong relationships with internal and external stakeholders to facilitate smooth claims processes.

This role provides an excellent foundation for developing expertise in workers’ compensation and claims management. It offers opportunities for learning, professional growth, and career progression within the claims team.

About you

To excel in this role, you will bring:

• Strong communication skills: Confidence in managing phone and email correspondence with internal and external stakeholders.
• Customer service focus: A proactive and empathetic approach to resolving customer queries and delivering a positive experience.
• Administrative expertise: Proven ability to handle a variety of administrative tasks with high attention to detail and accuracy.
• Organisational skills: Strong ability to manage multiple tasks, prioritise effectively, and meet deadlines in a fast-paced environment.
• Team-oriented mindset: A collaborative attitude and a commitment to contributing positively to the team’s culture.
• Technical proficiency: Familiarity with systems, software, and databases to support both administrative and claims-related tasks.
• Adaptability: A flexible and resourceful approach to managing diverse responsibilities in a dynamic workplace.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.  

Experience in a similar administrative or customer service role is highly desirable, and knowledge of workers’ compensation claims, or insurance processes would be an advantage.

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!  

• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. 

• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer! 

• For more details about our benefits, visit the Allianz Careers site. 

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.  

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation. 

Join us. Let’s care for tomorrow. www.allianz.com.au/careers