Case Manager

CASE MANAGER – PERSONAL INJURY CLAIMS - CHARLESTOWN

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.  

Put the customer at the heart of everything you do
Feel empowered to make a positive impact
Be trusted to do what's right

What if you could play a meaningful role in helping people recover from injury and regain confidence in their future?

In this role, you'll support customers who are navigating the impact of a personal injury and guide them through their recovery journey. You'll have the opportunity to build genuine relationships, manage complex and sensitive situations, and make a positive difference in the lives of people when they need support the most.

Every claim represents a person with a unique story. You'll work closely with customers and key stakeholders to understand their needs, support recovery and rehabilitation outcomes, and help create pathways towards independence and wellbeing.

As a trusted Case Manager, you'll provide expert guidance, educate customers on the claims process, set clear expectations, and deliver compassionate support every step of the way. Through proactive engagement and strong relationship management, you'll help customers achieve the best possible outcomes while delivering an exceptional customer experience.

About the role

• Manage a portfolio of personal injury claims from initial notification through to resolution.
• Determine liability and compensation entitlements in line with legislative, regulatory and business requirements.
• Build effective relationships with customers, employers, health professionals, rehabilitation providers, legal representatives and other stakeholders.
• Assess treatment, rehabilitation and support needs to help customers achieve positive recovery outcomes.
• Develop and implement tailored claim strategies focused on recovery, independence and where appropriate, return-to-work outcomes.
• Interpret medical, rehabilitation and vocational information to support sound decision-making.
• Manage complex and sensitive conversations with empathy, professionalism and care.
• Delivering exceptional customer service through proactive communication, timely responses and a solutions-focused approach.
• Maintain accurate records and ensuring compliance with all quality, privacy and regulatory obligations.
• Contribute positively to team performance through collaboration, continuous improvement and knowledge sharing.

About you

• Experience in case management, personal injury, injury management, rehabilitation, disability support, allied health, social services or a related field is highly desired however not required. 
• Previous experience managing personal injury claims is highly regarded however not required.
• Confidence communicating with customers over the phone and through written correspondence, with the ability to build rapport, manage sensitive conversations, and provide support during challenging circumstances.
• Comfortable navigating multiple computer systems and technologies, with the ability to quickly learn new platforms, maintain accurate records, and manage administrative tasks efficiently.
• A genuine passion for supporting customers through challenging circumstances and helping them achieve positive outcomes.
• Strong communication and relationship-building skills with the ability to influence and engage a broad range of stakeholders.
• An empathetic and customer-focused approach that allows you to understand individual needs and build trust.
• Strong problem-solving, decision-making and negotiation skills.
• Excellent organisation and time management skills, with the ability to manage competing priorities.
• High attention to detail and a commitment to delivering quality outcomes.
• Year 12 Certificate or equivalent.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.  

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!  
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. 
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer! 
• For more details about our benefits, visit the Allianz Careers site. 

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.  

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation. 

Join us. Let’s care for tomorrow. www.allianz.com.au/careers  

Important Notice:

Allianz will never contact you from an email address that does not end with ‘@allianz.com.au’ or another official Allianz domain. If you receive an email from an address like ’allianz.customerservice@gmail.com’” or ’allianz-support@yahoo.com’, it is not from Allianz and may likely be a scam.

Examples of official Allianz email addresses à john.smith@allianz.com.au | support@allianz.co.uk | jane.smith@allianz.com

If you are unsure about an email, please contact Allianz directly through our official website or customer service number. Your security is our priority.