Claims Specialist

CLAIMS SPECIALIST – WORKERS COMPENSATION – CHARLESTOWN

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.  

We are seeking a driven and highly experienced Claims Specialist to join our NSW Workers Compensation team. In this role, you will be instrumental in facilitating the return of individuals to work and health, leveraging your extensive knowledge and experience in Workers Compensation, along with your empathy and passion. Additionally, you will play a pivotal role in coaching and supporting case managers within the team, providing expert advice on claims strategies and navigating complex claims. Your ability to develop strong relationships with key stakeholders will be crucial to your success in this position.

About the role

• Manage a diverse portfolio of complex claims for government agencies.
• Work in partnership with internal and external stakeholders meeting Allianz’s service principles.
• Determine complex liability decisions and timely assessment of treatment requests.
• Appropriately document claims decisions.
• Utilise claims management systems.
• Develop and implement claims strategies that deliver positive and sustainable outcomes.
• Meet key compliance and performance measures.
• Coach and support newer team members and provide advice on complex claims

About you

• Minimum 4 years’ recent experience as a Workers Compensation Case Manager or other personal injury lines (please note, experience must be within the last 5 years)
• Detailed understanding of PIAWE, complex claims liability decisions, litigation and work capacity process
• The ability to work autonomously
• You have excellent communication skills both written and verbal with a customer focused approach.
• You have excellent time management skills and the ability to adapt when changes occur.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape. 

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!  
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. 
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer! 
• For more details about our benefits, visit the Allianz Careers site. 

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.  

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation. 

Join us. Let’s care for tomorrow. www.allianz.com.au/careers