Concierge and Facilities Coordinator

Concierge and Facilities Coordinator

CONCIERGE AND FACILITIES COORDINATOR (5 DAYS ONSITE) – CUSTOMER & OPERATIONS – CHARLESTOWN

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

• Greet and direct visitors to meeting rooms and amenities, ensuring minimal waiting times and adherence to security procedures, including proper check-in and check-out through the Visitor Management System.
• Respond to phone calls and emails, manage enquiries, and direct them appropriately in line with AAL’s communication standards.
• Coordinate meeting room bookings, including setup and reset, while maintaining the cleanliness and presentation of client areas, collaborative spaces, and meeting rooms.
• Handle all incoming mail and deliveries by sorting, recording, scanning, and distributing them promptly in accordance with AAL procedures and relevant legislative requirements.
• Oversee general site facility operations including access pass and locker management, catering arrangements, audio-visual support, and ensure compliance with WHS, sustainability, and business continuity protocols.

About you

• Previous experience in hospitality or front-of-office guest services, combined with a professional presentation and strong customer service skills.
• Excellent written and verbal communication skills, with the ability to effectively collaborate with a diverse range of stakeholders.
• Strong organisational skills and a proactive approach to work, with the ability to complete tasks accurately, on time, and with attention to detail.
• Proficiency in Microsoft Office and audio-visual systems, a commitment to safe work practices, and the ability to work independently with minimal supervision.
• Ideally, you will have an understanding of facilities and property management functions, with experience managing mail handling, booking meeting rooms, answering to queries over the phone and face-to-face, etc.
• A passion for leveraging emerging technologies to stay ahead in a fast -changing digital world

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support 

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers

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