Senior Case Manager Level 1

SENIOR CASE MANAGER – PERSONAL INJURY CLAIMS | CHARLESTOWN

At Allianz, we're proud to be recognised as one of Australia's Best Workplaces and a Great Place to Work. As a leading global insurer, we're committed to helping our customers navigate life's challenges while creating a workplace where our people can thrive.

We foster a culture built on care, collaboration, continuous learning, and innovation. When you join Allianz, you'll have the opportunity to make a genuine impact, develop your career, and be part of a team that values expertise, leadership, and customer outcomes.

Let’s care for tomorrow, so we can create a better future together.

As a Senior Case Manager, you will take ownership of a portfolio of complex personal injury claims, applying your technical expertise and strategic thinking to support positive recovery outcomes for customers.

Working closely with customers and key stakeholders, you'll drive effective claim strategies, provide guidance on complex matters, and play an important role in mentoring team members and contributing to business outcomes. This is an opportunity to use both your technical capability and leadership skills to make a meaningful difference to customers and colleagues alike.

About the role

• Manage a portfolio of complex personal injury claims ensuring compliance with legislative, regulatory, and Allianz requirements.
• Develop and implement strategic claim management plans focused on achieving positive recovery, rehabilitation, and return-to-health outcomes.
• Make sound liability and entitlement decisions based on thorough assessment of medical, factual, and other relevant information.
• Build and maintain strong relationships with customers, employers, health providers, rehabilitation specialists, legal representatives, and other key stakeholders.
• Support customers through complex and sensitive circumstances, providing guidance, education, and proactive communication throughout the claims journey.
• Identify claim risks and opportunities early, implementing effective strategies to achieve sustainable and customer-focused outcomes.
• Provide coaching, mentoring, and technical guidance to Case Managers, sharing best practice and supporting capability development across the team.
• Act as a subject matter expert for complex claims, contributing to continuous improvement initiatives and business projects.
• Analyse claim trends and emerging risks, identifying opportunities to improve customer outcomes, operational performance, and compliance standards.
• Contribute to a positive team culture through collaboration, leadership, and a commitment to excellence.

About you

• Demonstrated experience managing complex personal injury claims, injury management, rehabilitation, or case management portfolios.
• Strong technical capability and proven ability to manage complex claim scenarios, make informed decisions, and achieve positive customer outcomes.
• Confident communicating with customers, stakeholders, and colleagues, including the ability to navigate sensitive conversations with empathy, professionalism, and influence.
• Proven ability to build strong relationships and effectively engage with a broad range of stakeholders to drive successful outcomes.
• Comfortable navigating multiple systems and technologies while maintaining accurate records, managing workloads, and meeting compliance requirements.
• Experience coaching, mentoring, or supporting the development of others within a team environment is highly regarded.
• Strong planning, organisational, and prioritisation skills, with the ability to balance competing demands and adapt to changing priorities.
• Highly developed verbal and written communication skills, including the ability to interpret complex information and communicate it clearly and effectively.
• Excellent problem-solving, negotiation, and decision-making capabilities.
• A passion for continuous improvement, innovation, and leveraging technology to enhance customer and business outcomes.

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!  
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. 
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer! 
• For more details about our benefits, visit the Allianz Careers site. 

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers  

Important Notice:

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Examples of official Allianz email addresses à john.smith@allianz.com.au | support@allianz.co.uk | jane.smith@allianz.com

If you are unsure about an email, please contact Allianz directly through our official website or customer service number. Your security is our priority.