Claims Officer in GCC Bucharest
RO
What you do
- Analyzes the mandatory documents and information and conducts the claims assessment or settlement in line with Euler Hermes Claims applicable processes and rules
- Require, when necessary, missing/ additional documents / information directly to the policyholder/ broker/ Local Business Unit
- Conduct fraud detection activities
- Identify and Report Sanction involved parties
- Handles any Appeal, Customer Query and Complaint by formulating a written reply
- Apply Commercial Gestures as Requested by Commercial Department
- Takes care of a written argumentation in case of fully or partially rejected cases
- Escalation to local teams and including account manager in case of unresponsive customers (chasing)
- Communicating (written)/ via phone calls towards PH - Broker/Debtor
- Manage Monitoring of Non Inclusive Files
- Monitor, advice and track the collection activities of the Policyholders according to the obligations agreed in the policy for such files.
- Get evidence of policyholders collection actions
- Reporting
- Create, generate and provide local Claims and Collections reports allocated by the Head of C&C
- Manage the reporting and sent data to the requestor
* gather of data needed for report,
* Ensure complete and accurate reported data
* Analyze the data, justify variations and deviations if and when requested
* Adjust and improve standard business reporting whenever necessary
* Ensure timely production and development of the reports KPI's
What you bring
Educational requirements
* Bachelor degree in Administration, Finance / Accounting, Law, Insurance or Mathematics
Functional knowledge
* knowledge of claims processes and specific systems
* basic policy knowledge
* very good English level required
* very good German level required
* proficient user of MS Office, especially in Excel
Business expertise
* 1-3 years experience in claims assessment, finance or bank activities
Interpersonal skills
* comfortable with numbers, analytical skills with attention to details and decision making skills
* good communicator / ability to convince about decisions taken
* ability to stay calm under pressure and ocassionally manage higher volumes of work with accuracy
- Customer Focus and Centricity
- Resilience
- Risk Taking
- Personal Organisation Skills - the ability to organize tasks according to priority
What we offer
- Dynamic and multinational working environment.
- Opportunity to learn and grow- on the job as well as language or professional training.
- Open company culture, flexible working hours / possibility of working from home.
- A wide range of employee benefits - meal vouchers, gift vouchers, performance bonus, public transportation allowance, extra personal days, premium health insurance, fruit day, discounts on Allianz products, etc.
- Modern and accessible offices.
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Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Join us. Let's care for tomorrow.
