Claims Officer in GCC Bucharest
RO
What you do
- Analyzes the mandatory documents and information and conducts the claims assessment or settlement in line with Euler Hermes Claims applicable processes and rules
- Require, when necessary, missing/ additional documents / information directly to the policyholder/ broker/ Local Business Unit
- Conduct fraud detection activities
- Identify and Report Sanction involved parties
- Handles any Appeal, Customer Query and Complaint by formulating a written reply
- Apply Commercial Gestures as Requested by Commercial Department
- Takes care of a written argumentation in case of fully or partially rejected cases
- Escalation to local teams and including account manager in case of unresponsive customers (chasing)
- Communicating (written)/via phone calls towards PH - Broker/Debtor
- Manage Monitoring of Non Inclusive Files:
- Monitor, advice and track the collection activities of the Policyholders according to the obligations agreed in the policy for such files.
- vGet evidence of policyholders collection actions
- Reporting
- Create, generate and provide local Claims and Collections reports allocated by the Head of C&C
- Manage the reporting and sent data to the requestor
- Gather of data needed for report,
- Ensure complete and accurate reported data
- Analyze the data, justify variations and deviations if and when requested
- Adjust and improve standard business reporting whenever necessary
- Ensure timely production and development of the reports KPI's
What you bring
Educational requirements
- Bachelor degree in Administration, Finance / Accounting, Law, Insurance or Mathematics
Functional knowledge
- knowledge of claims processes and specific systems
- basic policy knowledge
- very good English level required
- proficient user of MS Office, especially in Excel
- We are seeking innovative thinkers with a strong understanding of artificial intelligence and its applications to join our dynamic team.
Business expertise
- 1-3 years experience in claims assessment, finance or bank activities
Interpersonal skills
- comfortable with numbers, analytical skills with attention to details and decision making skills
- good communicator / ability to convince about decisions taken
- ability to stay calm under pressure and occasionally manage higher volumes of work with accuracy
- very good problem solving skills
- Customer Focus and Centricity
- Resilience
- Risk Taking
- Personal Organization Skills - the ability to organize tasks according to priority
What We offer
- Dynamic and multinational working environment.
- Opportunity to learn and grow- on the job as well as language or professional training.
- Open company culture, flexible working hours / possibility of working from home.
- A wide range of employee benefits - meal vouchers, gift vouchers, performance bonus, public transportation allowance, extra personal days, premium health insurance, fruit day, discounts on Allianz products, etc.
- Modern and accessible offices.
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#NEUR
#Bucharest
#LI-Hybrid
#LI-MI1
93422 | Customer Services & Claims | Professional | Non-Executive | Allianz Trade | Full-Time | Permanent
Headquartered in Paris, Allianz Trade is the global leader in trade credit insurance and a recognized specialist in the areas of surety, collections, structured trade credit and political risk, present in over 40 countries with 5,800 employees. In 2024, our revenues reached 3.8 billion euros, and we guaranteed 1,400 billion euros of trade transactions worldwide. With sustainability, collaboration, and inclusion at the heart of our values, our workplace culture has earned global recognition — demonstrated by our certification as a Great Place to Work and a Gold Medal from EcoVadis in 2025. Disclaimer: Allianz Trade is the trademark used to designate a range of services provided by Euler Hermes.
