Account Manager
Croydon, ENG, GB, CR9 6HD
Role Description
You will support the wider business in the management of a portfolio of Allianz inspection clients taking specific responsibility for leading and motivating regional teams in the delivery of a first class inspection service. You will develop and maintain high level relationships with senior personnel at key customers and intermediaries within the local market. Design and implement Key Account Management programmes for key clients and contribute to the programme for suppliers and brokers. Be proactive and develop cross selling initiatives for inspection products that seek to meet the needs and wants of our customers across the regions. Ensuring close co-operation with other Allianz Engineering operational business areas, and assisting all staff to maximise their personal potential.
This role will be home based, with travel expected to meet clients.
Salary Information
Pay: Circa £46,000 per year. Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.
About You
- You will be developing and retaining profitable business relationships with key customers, suppliers and intermediaries. Liaising with Trading teams/Area Technical Operations Manager in order to determine and implement CRM strategy and delivery of inspection service which meets requirements of the business and satisfies customer service standards, seeking remedial action if appropriate.
- Engaging with the regional technical operations teams including coaching to achieve service levels and successful business results.
- Contributing to and engaging in the development and monitoring of agreed regional/direct business development strategy, targets and action plans.
- Exploring cross-selling opportunities with Allianz Commercial teams as appropriate and driving joint development initiatives.
- Liaising as necessary with the Engineering inspection team leaders to ensure maximum efficiencies in the interface between underwriting, support and customers, working to agreed service standards.
- Supporting and managing administration, monitoring, reporting and work allocation.
Essential Skills
- Ability to organise own workload, support others, and lead and delegate effectively.
- Meet timescales and business KPI’s.
- Work in collaboration with team members, promoting an inclusive culture.
- Support coaching and up-skilling team members to ensure they perform to the best of their ability.
- Display a positive attitude and show a willingness to learn and embrace new ways of working.
- Good communication and written skills.
- Experience using the features of Microsoft Excel, PowerPoint, and Word.
- Experience working with cross-functional teams to achieve customer profitable growth objectives.
We support the government scheme “Access to Work” please feel free to ask us about the access to work scheme.
Desirable Skills
- Experience in account and relationship management.
- Ability to develop and implement customer strategies.
- CII or CRM qualifications preferred.
What We Will Offer You
Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:
- Flexible buy/sell holiday options
- Hybrid working
- Annual performance related bonus
- Contributory pension scheme
- Development days
- A discount up to 50% on a range of insurance products including car, home and pet
- Retail discounts
- Volunteering days
Our Ways of Working
Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.
Diversity & Inclusion
At Allianz, we prioritize diversity and inclusion, demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.
We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.
We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.
Accessible Application for All
As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.
Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.
For any inquiries or to submit your application, please contact: Matthew Irvine
Closing date: 4/11/2025
We reserve the right to close the advert early if we reach enough applications.
Join us - Let’s Care for Tomorrow.
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84059 | Sales & Distribution | Professional | Non-Executive | Allianz UK | Full Time or Part Time | Permanent
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