Hub Manager (Claims)
Croydon, ENG, GB, CR9 6HD
We are Allianz Partners, a global leader in assistance and insurance solutions across international health, assistance, automotive, and travel insurance. We operate in over 78 countries with more than 22,000 employees worldwide.
Join Our Team: Lead and Inspire in Travel Claims
We are looking for a dynamic and results-driven Claims Manager to lead our Travel Claims department. This role plays a key part in shaping service delivery while ensuring we consistently meet and exceed client KPIs and performance targets.
Reporting Line: Head of Travel Claims
What You’ll Do
Lead & Inspire:
Manage and develop a high-performing team, fostering collaboration and excellence to deliver outstanding customer experiences.
Leading & Coaching:
- Manage, mentor, and support Team Managers to achieve operational excellence
- Ensure claims processes align with business objectives and deliver against SLAs/KPIs
- Manage claims costs for the business and partners
Collaboration & Communication:
- Lead monthly performance and departmental meetings
- Ensure clear agendas and effective communication across teams
Motivation & Development:
- Drive a high-performance culture through coaching and development
- Maintain training records and identify improvement opportunities
- Create and implement Personal Development Plans (PDPs)
Drive Results:
Ensure the team meets and exceeds objectives through quality, efficiency, and continuous improvement
High-Performance Culture:
Build an engaged, collaborative environment aligned with Allianz’s vision and values
Resource Planning & Efficiency:
- Optimise resource allocation to meet KPIs
- Strategically plan overtime within budget
Problem Solving & Support:
- Provide guidance on complex claims
- Manage escalated partner claims
- Deliver reports and escalate key issues to senior leadership
What We Offer
Work-Life Balance: 35-hour working week with hybrid working (3 days in office, 2 from home)
Collaborative Environment: Supportive and team-focused culture
Career Growth: Opportunities within a global organisation and leadership development
Learning & Development: Access to certifications and professional qualifications
Benefits:
- Pension and savings plans
- Share purchase scheme
- Mental health and wellbeing support
- And more
Additional Information:
- On-call requirement may be required due to the nature of the role
About You
- GCSE (or equivalent) in English & Maths
- Strong communication skills with clients and stakeholders
- Proficiency in MS Word and Excel
- Proficiency using LLM and AI tools
- Understanding of FCA regulations
- Resilience in a fast-paced environment
- Proven leadership experience managing large teams
- Strong strategic thinking capability
- A successful track record as a Claims Manager
Diversity & Inclusion
Allianz is committed to building a diverse and inclusive workforce. We welcome applications from all backgrounds and encourage employees to grow through varied experiences across the organisation.
Ready to Make an Impact?
If you are a results-driven leader with a passion for customer service, we’d love to hear from you. Apply today and take the next step in your career with Allianz Partners.
96776 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent
To Recruitment Agencies
Allianz recruits through dedicated in-house teams and does not accept unsolicited resumes/CVs, candidate introductions, or outreach from agencies or search firms. We only engage agencies under a prior, written contract and, where applicable, via our Preferred Supplier List (PSL). No fees will be paid for any candidate submitted or introduced without a contract in place, even if that candidate is subsequently hired. Do not contact hiring managers directly. Any breach, including unsolicited submissions, off-PSL contact, or attempts to invoice without an agreement, will result in candidate disqualification, termination of any existing contract, and non-payment of fees.
