Regional Network Manager - Britannia Rescue
Croydon, ENG, GB, CR9 6HD
Role Description
A new role has arisen for a Regional Network Manager, this is a Home Working/Field Based role covering areas in the South West, Wales and M4 corridor.
You will be joining a great team of people working with Britannia Rescue one of the UK’s most trusted providers of breakdown cover.
Salary Information
Salary circa - £50,000
Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.
Key Accountabilities
- Identification and monitoring of designated Insurance suppliers in the vehicle roadside rescue and recovery business.
- Being an integral part of a team, implement an effective communication strategy with a network of suppliers, ranging in size and scale, that you will have management responsibility for. This will include onboarding, periodic visits and regular contact ensuring persuasive communication of complex business, regulatory, performance and customer issues.
- Build positive working relationships with all key contacts in the industry including the agent supplier network, industry press and professional bodies and represent Britannia Rescue at industry events and exhibitions ensuring a positive image is portrayed at all times.
- Working with the Network Manager and wider department ensure all Agents comply with their SLA and compliance obligations and where appropriate communicate and drive improvement needs to include an ongoing action plan.
- Recognise industry trends and work with the wider department to articulate these, offering guidance on areas for focus and improvement, providing key input into the wider departmental strategy.
- Analyse SLA’s, internal MI, record issues and complaint results and ensure that appropriate action is taken by both parties to maximise performance.
- Manage a group of suppliers to develop, build and maintain relationships, making Britannia Rescue the most attractive industry provider.
- Work with various business stakeholders and teams to support business performance, compliance requirements, cost control and education of industry information.
- Maintain high level knowledge of technical and industry sector developments including competitor analysis to ensure that all key stakeholders are fully informed when it comes to advances in technology, payment rates, response times, fix rates and other relevant information.
About You
- Relevant experience of Relationship Management
- Supplier performance management experience preferable
- Strong communication and interpersonal skills
- An appreciation of vehicle mechanics or technical experience
- Can manage time and work on own initiative and ensure delivery of results
- Flexibility and ability to adapt to changing situations
- Experience of handling complaints and managing challenging conversations
- Able to understand, interpret and present management information
- Excellent Geographical knowledge
- PC literate
- Willingness to travel, including some overnight stays
What We Will Offer You
Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:
- Flexible buy/sell holiday options
- Hybrid working
- Annual performance related bonus
- Contributory pension scheme
- Development days
- A discount up to 50% on a range of insurance products including car, home and pet
- Retail discounts
- Volunteering days
Our Ways of Working
Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.
Integrity, Fairness, Inclusion & Trust
At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.
We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.
We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.
Accessible Application for All
As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.
Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.
For any inquiries or to submit your application, please contact: Scott Burns
Closing date 25/01/2026
We reserve the right to close the advert early if we reach enough applications.
Join us - Let’s Care for Tomorrow.
89256 | Customer Services & Claims | Professional | Non-Executive | Allianz UK | Full-Time | Permanent
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