Senior Expert Excellence & Performance (m/f/d)

Your responsibilities

The Dealer Audit Expert plans, executes and reports structured audits of warranty claims submitted by OEMs, importers and Authorized Repairers – financial audits examined VIN by VIN to identify avoidable cost and secure recovery, training audits on process adherence, and quality audits across the network and internal handling teams.

Based in the United Kingdom, the role is a global resource within the Excellence & Performance transversal team, alongside OFR, CFR and Fraud, running audits and building local capability across all warranty Business Units.

Through this role you will have the following responsibilities:

• Plan and govern the global audit programme. Confirm contractual audit rights, framework (including CHG) and audit window; define the trigger and the audit type – financial, training or quality; agree scope, period, materiality thresholds and logistics with the Allianz market entity owning the OEM relationship; and maintain the global audit calendar and a risk-based OEM / dealer ranking so effort follows exposure and risk.
• Prepare the data and select the cases. Extract and validate claims data from the data warehouse, logging every extraction for traceability; preselect cases against a documented rule set and red-flag analytics (prices above benchmark, duplicate claims, labour hours above the time guide, sublet anomalies, claims outside coverage or mileage); and build a defensible sample that withstands challenge and, where agreed, supports extrapolation.
• Run the audit and evidence the findings. Call each VIN, cross-check the claim in the OEM / dealer systems against the repair evidence, and challenge parts and labour – pricing, returned parts, hours claimed, sublet, VAT, duplicate lines and adherence to technical bulletins – recording every finding with evidence, root cause and quantified impact, in a professional and fact-based posture with the audited party.
• Deliver training and quality audits. Run process-adherence reviews when a Business Partner is onboarded or when patterns emerge (re-submissions, missing documentation, empty GAWS fields), agree a remediation plan with named owners and review dates, and audit quality across the network and internal handling teams, feeding the QA and leakage framework; turn findings into coaching with E&P Learning & Development, re-test, and escalate to a financial audit if errors persist.
• Report, recover and standardise globally. Hold out-processing with aftersales and BU leadership, release the formal report with agreed findings, amounts, owners and deadlines, and support recovery – debit notes, credits, chargebacks or negotiated settlements – with Finance, Legal and the BU through to cash, escalating suspected misrepresentation to Fraud / SIU. Own the global audit playbook, deploy it market by market and coach local analysts, and maintain the audit KPI set and monthly governance pack in Excel / Power BI within data-protection, confidentiality and Allianz standards.
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

What you bring

• Degree in Engineering, Business, Finance or Audit, or an equivalent automotive technical qualification; audit or quality certifications are an advantage.
• Solid experience in automotive warranty, aftersales, technical claims or audit (OEM / importer warranty auditing, dealer aftersales management or claims engineering), with strong knowledge of the warranty claim lifecycle – policy eligibility, damage codes, parts and labour, sublet, documentation, settlement – and the ability to defend quantified findings with evidence.
• Experience coaching external partners on process adherence, not only on financial findings, with the diplomacy to challenge constructively and the autonomy to run an audit end to end abroad; advanced Excel essential and Power BI preferred, with exposure to warranty / dealer management systems and data-warehouse extraction.
• Fluent English (a second European or Asian language is an advantage) and experience across countries in a matrix organisation – insurance, warranty administration, an automotive OEM or a TPA; right to work in the UK and willingness to travel internationally.
• Good understanding of AI frameworks and the ability to utilize AI tools in everyday tasks. Interest in supporting clients in adopting AI for successful business transformation.

Key Performance Indicators

•    Audit completion versus plan; findings and hit rate per audited file; amounts agreed and recovered.
•    Dealer risk score, recurrence rate and post-training improvement; number of BUs running the standard playbook.

How we hire

We hire directly. Allianz Partners does not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submissions will not be considered.

What we offer

Our employees play an integral part in our success as a business.

We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring  that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

105403 | Underwriting | Professional | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Great to have you on board. Let's care for tomorrow.