Deputy Manager - Central Support

JOB DETAILS / ROLE PURPOSE:

The Head of Central Network Support is responsible for monitoring and auditing network quality, managing a team to ensure adherence to SOPs related to Network Operations, coordinating with various functions, and driving projects to achieve Network-related SLAs.

KEY RESPONSIBILITIES:

• Ensure hygiene in the provider onboarding process and maintain network quality.
• Drive projects to optimize network presence and fleet mix.
• Achieve key SLAs related to network operations.
• Collaborate with the network team to ensure service costs remain within acceptable limits.
• Ensure proper reconciliation of payments with providers and share all relevant data for payment clarity.
• Coordinate with multiple functions to resolve network-related queries.
• Establish and maintain SOPs for all network-related aspects.
• Administer and manage all depots effectively.

PROFILE KEY REQUIREMENTS:

Qualifications & Experience:

• Minimum graduate or technical diploma holder with over 15 years of experience, preferably in the automotive industry or large field service operations. Experience in field operations is essential. A technical background and exposure to the automobile repair industry are ideal. Experience in managing large teams is required. This role demands high-level multitasking and a data-driven approach.

System Skills

• Proficiency in MS Office, strong analytical skills, and good presentation skills. Experience in project management or Six Sigma is advantageous.

Initiative

• Must be a self-starter and innovative, with the energy to drive a team.

Team Work

• Ability to liaise with multiple functions, external providers, and the internal network team.

Other Skills

• Techno-commercial acumen, ability to handle multiple functions, and proficiency with data.

Customer Service

• Commitment to providing excellent customer service.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Great to have you on board. Let's care for tomorrow.