Claims Service Consultant Level 1

Claims Service Consultant – Consumer – Darwin

At TIO, our strength lies in our deep understanding of the unique conditions faced in the Territory year after year, from floods to cyclones and everything in between. We provide a comprehensive range of insurance products for both personal and business needs, including home, motor, marine, business, and workers' compensation.

Proudly employing Territorians, our local claims team and contact centre are ready when our customers need us most. As a division of Allianz Australia Insurance Limited, a member of the global Allianz Group, TIO is backed by one of Australia’s largest general insurers.

Join us. We’re for Territorians.

About the role

• End to end management of domestic motor / property claims in accordance with the General Insurance Code of Practice.
• Managing inbound, outbound calls and email correspondence within set SLAs and following company standards with the goal to achieve positive customer outcomes.
• Provide excellent customer service, showcasing empathy and understanding while assisting with inquiries and resolving issues efficiently via multiple systems.
• Understanding customer insights and feedback and always acting to put our customers best interest in everything you do.
• Ensuring compliance with all regulatory, legislative and internal compliance obligations.

About you

• Possess strong communication skills and the ability to work efficiently under pressure.
• Take a proactive approach to problem-solving and maintain a customer-focused mindset.
• Adaptable and comfortable with change in a fast-paced, high-performance environment.
• Ability to recognize, avert, manage, and escalate conflicts effectively.
• Demonstrate enthusiasm for learning a new industry and readiness to embark on a long-term career with one of Australia’s largest general insurers, showcasing a strong commitment to stability and growth within the insurance field.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

To be successful in the role, you will need to be available to work onsite, across the operating hours of the centre Monday to Friday 8 am – 5 pm on a rotating roster

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers