Manager, Legal and Technical

MANAGER, LEGAL AND TECHNICAL – PERSONAL INJURY – DARWIN, NT

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers. 

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being. 

Let’s care for tomorrow, so we can create a better future together, for everyone.

The primary purpose of this role is to provide technical, strategic and cost-effective litigation and negotiation advice and support the delivery of high-quality customer service across the MAC portfolios.

At Allianz we empower you to take ownership of your career. We provide clear pathways to help develop your skills and progress your career in our Personal Injury Division.

About the role 

• Work with the claims teams and the Defendant Legal providers to ensure the effective management of claims and encouraging the use of alternate strategies as required to progress the claim toward timely finalisation.
• Develop, lead, and manage technical programmes and strategies to support the division's performance to KPI benchmarks and customer service delivery standards across the Motor Accidents Compensation (MAC) portfolios and to minimise number of disputed claims.
• Provide high level litigation advice and ensure that high quality and timely decisions are made on litigated matters, in accordance with the Model Litigant Guidelines.
• Monitor quality and timeliness of technical advice provided by team members.
• Provide assistance and review of the content for Technical Training in conjunction with the approved Training and Career Management Programs.
• Provide sound instructions to legal providers on behalf of Allianz and Motor Accidents Compensation Commission (MACC) at the Tribunal and court as necessary.
• Monitor overall performance of legal providers to ensure that they adhere to internal standards and Legal Provider Service Level agreements and implement actions where performance does not meet expectations.
• Contribute to Legal and Technical Reviews as required to ensure that they meet our internal standards and policies are in line with Legislative obligations.
• Keep the claims team up-to-date on the progress of legal actions relating to claims managed bythem and ensure appropriate, accurate and timely record keeping on the claims management system.
• Liaise with the MACC on a regular basis to communicate details regarding legal and reputational risks, provide regular updates and integrate their requirements into claims management/legal strategy.

The following accountabilities are mandatory to this role and predefined to meet our People (Leadership, Diversity & inclusion, Work Health and Safety), Customer and Risk & Compliance requirements.

• Lead and coach team members to develop, build high performing, collaborative and engaged teams, enabled by robust talent development plans, balanced performance priorities and role descriptions.
• Seek out diversity in all its forms proactively and to embed inclusive work practices daily to drive innovation and fresh perspectives for the benefit of our people, our business and for the customers and communities in which we operate.
• Ensure, so far as reasonably practicable, the health and safety of self, colleagues, contractors and visitors by complying with the due care requirements as per WHS legislation and providing information, instruction, training and supervision to the people you lead.
• Understand customer insights and feedback. Lead delivery on the strategy and plan that puts the best interests of our customers at the heart of everything we do.
• Fulfil individual risk and compliance related obligations, provide clarity on and monitor the team's adherence to relevant policies and procedures to drive desired behaviours and implement a proactive and risk-aware management culture.

About you

• Tertiary Level Business Management or relevant Industry qualifications or experience.
• Significant experience in the contemporary insurance business in a technical/legal role
• Comprehensive understanding of relevant regulatory and/or legislative compliance requirements that impact the organization.
• Significant People Leadership experience
• Ability to plan and prioritize effectively, organize tasks and manage competing resources and demands
• Ability to manage key/complex negotiations to ensure favorable outcomes for MACC
• Excellent verbal and written communication skills, capable of communicating with clarity, impact and influence
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!  
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site. 

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.  

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation. 

Join us. Let’s care for tomorrow. www.allianz.com.au/careers