Manager Claims MAC

MANAGER FOR CLAIMS, TIO MAC – PERSONAL INJURY – DARWIN, NT

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

The primary purpose of this role is to drive business plan and strategy with the claims team to meet targets, overseeing the delivery of claims services to clients to maximise financial objectives, and ensure internal and external compliance benchmarks are met.

At Allianz we empower you to take ownership of your career. We provide clear pathways to help develop your skills and progress your career in our Personal Injury Division.

About the role 

• Oversee the delivery of high-quality services in a timely manner to injured claimants to achieve organizational targets around revenue, customer satisfaction, and reduction in scheme liabilities
• Encourage early and appropriate treatment and rehabilitation for individuals who suffer injuries in respect of which Motor Accidents Compensation Commission (MACC) bears financial responsibility in accordance with the Motor Accidents Compensation (MAC) Act
• Maintain the integrity of the MAC Scheme by contesting inappropriate and/or fraudulent Claims and minimising claims leakages
• Ensure the management of the MAC Scheme is cost effective, prudent, efficient, and equitable.
• Ensure the engagement of service providers is appropriate, cost effective, and adds value to a claim and ensures that services are of a satisfactory quality
• Ensure all elements of the MAC contract and relevant legislative requirements are met through the establishment and continual improvement of a compliance framework
• Develop and implement innovative services and strategies to improve claims outcomes for the NT MAC Scheme and Allianz
• Oversee the identification, development, and implementation of project and process improvement initiatives to provide continuous performance improvement and delivery of results to MACC

The following accountabilities are mandatory to this role and predefined to meet our People (Leadership, Diversity & inclusion, Work Health and Safety), Customer and Risk & Compliance requirements:

• Lead and coach team members to develop and build high performing, collaborative, and engaged teams enabled by robust talent development plans, balanced performance priorities, and role descriptions
• Seek out diversity in all its forms proactively and to embed inclusive work practices on a daily basis to drive innovation and fresh perspectives for the benefit of our people, our business, and for the customers and communities in which we operate
• Ensure, so far as reasonably practicable, the health and safety of self, colleagues, contractors and visitors by complying with the due care requirements as per WHS legislation and providing information, instruction, training and supervision to the people you lead
• Understand customer insights and feedback. Lead delivery on the strategy and plan that puts the best interests of our customers at the heart of everything we do.
• Fulfil individual risk and compliance related obligations, provide clarity on and monitor the team's adherence to relevant policies and procedures to drive desired behaviours and implement a proactive and risk-aware management culture.

About you

• Extensive experience in CTP or Personal Injury Claims Management
• Extensive experience in people leadership
• Understanding laws, rules, and legislation governing workers compensation or CTP schemes
• Demonstrated evidence of ability to partner effectively with business leaders and establish strong professional relationships across the enterprise
• Ability to lead strategic planning activities to set financial and service objectives
• Excellent verbal and written communication skills, capable of communicating with audiences at all levels with clarity, impact, and influence
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Flexible Work-Life Balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers